The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support

July 20-21, 2021| 1:00pm ET

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Field Service Connect Virtual Event


Since 2003, Field Service has been bringing together the world’s leading service organizations to benchmark, establish best practices, embrace new technologies, and build a strong network to optimize field operations and increase service revenue. 

Field Service Connect is a private, invitation-only virtual event customized for leaders in customer success, service and support.

Attendees receive access to all educational content (fireside chats, panels, keynotes, think tanks, and roundtables) delivered by other senior executives and get the opportunity to have pre-scheduled 1-to-1 meetings with solution providers who can help you keep your company competitive and thriving.

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A Unique Experience


The Field Service Connect Virtual Event is an online forum mirroring our in-person events. We’re bringing you exclusive knowledge from top-notch industry leaders at the touch of a button.

Here's what you get when you attend:

Pre-Scheduled 1:1 Meetings

See someone on our attendee list you want to meet? Mutually matched and pre-scheduled 1:1 meetings with your prospects and peers make it easy to further business. No more fruitless conversation. No more tradeshows.

Executive-Level Content


We provide custom-made, high-level content that fosters a fruitful dialogue among participants. Engage in in-depth discussions on how to optimize field operations and increase service revenue.



Exclusive Networking

Meet only the most senior-level executives in an intimate and interactive environment.

Field Service Connect Virtual Event Agenda

All Session times displayed in Eastern Time

Day One – July 20, 2021

    Enabling Hybrid Operations In The Post-Pandemic Economy While Elevating Service, Revenue And Profit

  • 12:15 pm - 1:00 pm

    12:15 pm - 1:00 pm

    Connect in a private Zoom rooms with leaders who do what you do. Benchmark, share and learn from each other. Select one of these three groups:

    • Global Heads/SVPs/VPs of Customer/Field Services
    • Knowledge Capture - Data Analytics/Benchmarking

    NOTE: Pre-event sign-up required. Limited seating available. For Field Service leaders only please.

    Learn more

  • 1:00 pm - 1:10 pm

    1:00 pm - 1:10 pm

  • 1:10 pm - 1:20 pm

    1:10 pm - 1:20 pm

  • 1:20 pm - 2:00 pm

    1:20 pm - 2:00 pm

  • 2:00 pm - 2:20 pm

    2:00 pm - 2:20 pm

  • 2:20 pm - 2:40 pm

    2:20 pm - 2:40 pm

  • 2:40 pm - 3:00 pm

    2:40 pm - 3:00 pm


    Learn more

  • 3:10 pm - 3:40 pm

    3:10 pm - 3:40 pm

  • 3:40 pm - 4:00 pm

    3:40 pm - 4:00 pm

  • 4:00 pm - 4:20 pm

    4:00 pm - 4:20 pm

  • 4:20 pm - 4:25 pm

    4:20 pm - 4:25 pm

  • 4:25 pm - 5:10 pm

    4:25 pm - 5:10 pm

    Topics Could Include:

    1. Leveraging Cloud for Secure, Data-Driven Field Operations
    2. Virtual Service and Support in a Touchless Environment
    3. Transforming Your Service Business with Machine Learning and AI
    4. Driving Service Resiliency with IoT and Service Automation
    Learn more

  • 5:10 pm - 5:10 pm

    5:10 pm - 5:10 pm

Day Two – July 21, 2021

    Accelerating Service Digitalization And Data Analytics To Improve Customer Experience, Technician Proficiency And Job Satisfaction

  • 12:15 pm - 1:00 pm

    12:15 pm - 1:00 pm

    Join us for this fun and interactive meet-and-greet session, where you can Connect with multiple industry leaders in quick 5 minute, 1:1 meetings.

    NOTE: Pre-event sign-up required. Limited seating available.

    Learn more

  • 1:00 pm - 1:10 pm

    1:00 pm - 1:10 pm

  • 1:10 pm - 1:50 pm

    1:10 pm - 1:50 pm

  • 1:50 pm - 2:10 pm

    1:50 pm - 2:10 pm

  • 2:10 pm - 2:30 pm

    2:10 pm - 2:30 pm

  • 2:30 pm - 2:50 pm

    2:30 pm - 2:50 pm

  • 2:50 pm - 3:30 pm

    2:50 pm - 3:30 pm


    Learn more

  • 3:10 pm - 3:30 pm

    3:10 pm - 3:30 pm

  • 3:30 pm - 3:50 pm

    3:30 pm - 3:50 pm

  • 3:50 pm - 4:30 pm

    3:50 pm - 4:30 pm

  • 4:30 pm - 4:30 pm

    4:30 pm - 4:30 pm

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Word On The Street

WHAT I NEED
"It’s a good balance between general sessions, round tables and one-to-one meetings. I’ll follow-up with the solutions providers I met and very much enjoyed the presentations during the general sessions. This is what I need to improve my own operations."

Didier Teiller
 SVP, Customer Care
 LECTRA

VERY EFFECTIVE
“I like the small group format, it allow one-on-ones to discuss challenges, opportunities and strategies. The 30 minute vendor meetings are very effective in determining next step.”

Brian Craft
 Director, National Service
 ALIXA RX

WORLD CLASS CONTENT
"The event was really designed around the attendees with plenty of time for networking, great presentations, and roundtable discussions. Attendees could selectively meet 1-on-1 with vendors in a low-pressure setting. My biggest take-aways were based on insights gained from other industry peers, which provided great value!”

Peter Seyfert
 Director
 SIEMENS DIGITAL BUILDINGS

Bringing Together The Best In Service

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Let’s Connect & Create A Custom Experience

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Hi, I'm Rachel, the Sponsorship Director for Field Service Connect Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

Our Audience Breakdown

Word On The Street

AMAZING NETWORKING

“The conference was excellent! It was small and intimate enabling much better networking for all, there was time and
opportunity to learn from each other, and there were some interesting vendors who could share potential solutions with us.”

Tim Spencer
SVP and General Manager Service Operations
BUNN

GREAT FORMAT

“It provides chance to be with peers in a small setting. The format is great and provides some insight to what other folks are doing, dealing with and solutions being implemented.”

Ray West
Director North American Field Service
3D SYSTEMS CORPORATION

FOCUSED

“It is very focused on strategic issues with higher seniority team members. The vendor interaction is controlled and very effective.”

Charles Hughes
Technical Site Services Vice President
ACUATIVE

Our Sponsors

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How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

This event is exclusively for service and support executives. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.

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