Nithin Skaria
Product Manager, Service
Acuity Brands Lighting
Sonya Roshek
Vice President, Projects & Field Services
B+T Group
Paul Murray
Director Field Service Operations
Tokyo Electron Ltd.
Jerry Adamowicz
Director of Field Services
Oregon Beverage Recycling Cooperative
Chris Bade
VP Field Service & Customer Support
Analogic Corp.
Abby Ngampongsai
Vice President, Technical Service and Support
Exact Sciences
Anurag Bhatnagar
Senior Director — Software Engineering & Business Applications
Hughes Network Systems
Steve Mason
COO
FieldAware
Charles Hughes
COO
High Wire Networks
Steven Zannos
Senior Director, Service Delivery
Electrolux
Candice Pereira
Global Director of Service Sales and Marketing
Boston Scientific
Ravichandra Kshirsagar
Vice President – Digital Buildings Services
Schneider Electric
Josh Russell
Group Director Product Management
MIZE
Anthony Mass
AVP Field Service North America
Oracle
Dr. Marlene Kolodziej
Vice President, Centralized Services
Ricoh USA, inc.
Keith Burnett
UK Digital Service Director
Schneider Electric
Greg McCormick
IS Director, Business Partner
Stryker
Remi del Mar
Product Manager
Epson America
Edwin Pahk
VP of Product Marketing
Aquant
Alvaro Pombo
CEO and Founder
ProntoForms
All Session times displayed in Eastern Time
12:30 pm - 12:40 pm
12:30 pm - 12:40 pm
12:40 pm - 1:00 pm
12:40 pm - 1:00 pm
Paul Murray, Director Field Service Operations, Tokyo Electron Ltd.
1:00 pm - 1:30 pm
1:00 pm - 1:30 pm
Nithin Skaria, Product Manager, Service, Acuity Brands Lighting
Dr. Marlene Kolodziej, Vice President, Centralized Services, Ricoh USA, inc.
1:30 pm - 1:50 pm
1:30 pm - 1:50 pm
Remi del Mar, Product Manager, Epson America
See how organizations are harnessing the power of Augmented Reality to accelerate productivity and response time.
1:50 pm - 2:50 pm
1:50 pm - 2:50 pm
During this live and interactive roll-up-your-sleeves workshop, compare notes and discuss with other field service executives:
· Which solutions are yielding the strongest results?
· How are organizations monetizing their investments and accelerating ROI achievement?
· How long is the adoption curves and what are the challenges with onboarding, rollout and execution?
· How well are these platforms integrating with other solutions such as AI, Augmented Reality and other self-service offerings?
NOTE: Think Tanks are reserved for a maximum of 8 field service executives. Advanced registration required.
1:50 pm - 2:20 pm
1:50 pm - 2:20 pm
Jerry Adamowicz, Director of Field Services, Oregon Beverage Recycling Cooperative
Abby Ngampongsai, Vice President, Technical Service and Support, Exact Sciences
2:20 pm - 2:30 pm
2:20 pm - 2:30 pm
2:30 pm - 2:50 pm
2:30 pm - 2:50 pm
Anurag Bhatnagar, Senior Director — Software Engineering & Business Applications, Hughes Network Systems
Hughes Network is using RPA to automate its field service back-office automation, helping to accelerate its digital transformation. RPA is a technology that develops “digital workers” (software robots, if you will) to help and support the human workforce. Hear how this initiative is helping Hughes:
2:50 pm - 3:10 pm
2:50 pm - 3:10 pm
Sonya Roshek, Vice President, Projects & Field Services, B+T Group
Sonya Roshek has more than 22 years of leadership and telecom operations experience in the areas of construction, organizational development, profit and loss, labor relations, staffing, training, quality/safety, estimating, procurement, material management and real estate. She has championed new lines of business including outside plant (fiber to the home), DAS, Small Cell and Distributed Infrastructure (car charging stations) across the US. Sonya has led large-scale projects including completing a multi-discipline green-field wireless build with microwave overlay for a new carrier spanning two Canadian providences, has served as project lead for both the wire-line and wireless network installations for the 2002 Olympic Games, and managed the integration of more than 10,000 cells in the Remote Integration Testing Center (RITC). Sonya is on the Board of Governors for the National Wireless Safety Alliance (NWSA) and is working on the taskforces to advance and standardize the tower industry.
In this keynote, Sonya will be discussing how technology is changing the way B+T Group, a full-service wireless engineering, construction and technical services firm, efficiently manages large-scale projects, eliminates unnecessary field visits, provides more accurate and timely information to clients and makes human errors obsolete. The methods Sonya will discuss have been tested throughout a number of industries: oil and gas, manufacturing, retail, residential construction and telecommunications, and she will share specific examples of how 3D photogrammetry can be leveraged to create simulations, accurate dimensions, develop engineering documentation and assist with real time data collection. Key takeaways include:
3:10 pm - 3:20 pm
3:10 pm - 3:20 pm
3:20 pm - 4:05 pm
3:20 pm - 4:05 pm
Steve Mason, COO, FieldAware
Josh Russell, Group Director Product Management, MIZE
OTHER TOPICS MAY INCLUDE:
4:15 pm - 5:15 pm
4:15 pm - 5:15 pm
Remember the good old days when you could go to in-person events, meet new people, and share experiences with your peers?
So do we, and Aquant is bringing Las Vegas to you! Enjoy all the casino favorites including Blackjack, 3 Card Poker, and Roulette!
Whether you bet on black or red, it's going to be a night of fun!
5:30 pm - 5:30 pm
5:30 pm - 5:30 pm
11:30 am - 12:30 pm
11:30 am - 12:30 pm
Steven Zannos, Senior Director, Service Delivery, Electrolux
Dr. Marlene Kolodziej, Vice President, Centralized Services, Ricoh USA, inc.
These are live and interactive, roll-up-your-sleeves workshops, where field service executives can compare notes and discuss topics and business concerns in private. Think Tanks are reserved for a maximum of 8 field service executives. Advanced registration is required.
Balancing Remote Support and Customer Satisfaction --Moderated by Steven Zannos, Senior Director, Service Delivery, Electrolux
Talent Management: The Impacts of the Pandemic and Digital Disruption - Moderator TBD
·
12:30 pm - 12:40 pm
12:30 pm - 12:40 pm
12:40 pm - 1:00 pm
12:40 pm - 1:00 pm
Wayne Cowan, Director, Service & Repair EMEA/Asia Pacific, Integra Lifesciences
1:00 pm - 1:20 pm
1:00 pm - 1:20 pm
Charles Hughes, COO, High Wire Networks
1:20 pm - 1:40 pm
1:20 pm - 1:40 pm
Anthony Mass, AVP Field Service North America, Oracle
When the world shut down, and everything stopped – Field Service did not. With stay at-home orders, new health and safety guidelines, and supply chain disruptions – field service organizations were presented with a unique opportunity to embrace digital transformation and pivot business models to unlock new revenue while reducing operational costs and improving the customer experience.
This session will examine three service models forward-thinking service organizations are adopting to grow their business. Plus, we’ll provide insight into how technologies such as artificial intelligence, machine learning, bots, guided processes, and enhanced collaboration tools are key components in today’s digital transformation.
In this session you will:
· Understand new subscription models, including product-as-a-service, and how an integrated customer experience enables field service organizations to drive revenue
· Learn why asset-based service organizations focused on outcome-centric models (i.e., uptime and asset performance) are increasing lifetime customer value
· Learn how an integrated supply chain facilitates growth for parts-based service while increasing first-time fix rates
1:40 pm - 2:10 pm
1:40 pm - 2:10 pm
Steven Zannos, Senior Director, Service Delivery, Electrolux
Candice Pereira, Global Director of Service Sales and Marketing, Boston Scientific
2:10 pm - 2:20 pm
2:10 pm - 2:20 pm
2:20 pm - 2:40 pm
2:20 pm - 2:40 pm
Greg McCormick, IS Director, Business Partner, Stryker
Edwin Pahk, VP of Product Marketing, Aquant
Covid-19 accelerated transformation projects in the medical device space. Multi-year timelines shrunk dramatically to keep up with the pace of change, especially around customer expectations. But how specifically have medical device service organizations implemented these whirlwind shifts in digital transformation plans?
Greg McCormick, IS Director, Business Partner, Stryker, examines how his team overcame challenges big and small. He’ll talk about how they fast-tracked projects aimed at improving service outcomes, upskilling the workforce, and preparing the organization for sustained, future growth. McCormick will dive into:
● How the Covid 19 pandemic inspired a faster path to innovation at Stryker
● The role that technology, including AI, has played in developing a more resilient workforce
● How his team changed the way they track and utilize service data as part of this transformation
● Lessons learned, and top tips about what’s working, and what they’d do differently
● Lessons learned and top tips for his peers when it comes to deriving quick value from AI solutions for service
2:40 pm - 3:00 pm
2:40 pm - 3:00 pm
Ravichandra Kshirsagar, Vice President – Digital Buildings Services, Schneider Electric
Keith Burnett, UK Digital Service Director, Schneider Electric
Buildings contribute ~40% of global CO2 emissions and ~35% of energy consumption Few can deny that digitalizing large legacy buildings -- like hospitals, universities, banks and other finance institutions – is necessary on many levels to enhance employee and client comfort and safety, as well as the data it yields to better manage the assets. The challenge, however, is reaping the ROI. Come hear how Schneider Electric is beginning to monetize digital service conversions across its global building asset base. Ravichandra and Keith will share:
3:00 pm - 3:30 pm
3:00 pm - 3:30 pm
Chris Bade, VP Field Service & Customer Support, Analogic Corp.
David Bishop, Director, Service Operations, Johnson Controls
Alvaro Pombo, CEO and Founder, ProntoForms
3:30 pm - 3:30 pm
3:30 pm - 3:30 pm
"It’s a good balance between general sessions, round tables and one-to-one meetings. I’ll follow-up with the solutions providers I met and very much enjoyed the presentations during the general sessions. This is what I need to improve my own operations. Great job!"
Didier Teiller
SVP, Customer Care
LECTRA
“I like the small group format, it allow one-on-ones to discuss challenges, opportunities and strategies. The 30 minute vendor meetings are very effective in determining next step, or not.”
Brian Craft
Director, National Service
ALIXA RX
"The event was really designed around the attendees with plenty of time for networking, great presentations, and roundtable discussions. Attendees could selectively meet 1-on-1 with vendors in a low-pressure setting. My biggest take-aways were based on insights gained from other industry peers, which provided great value!”
Peter Seyfert
Director
SIEMENS DIGITAL BUILDINGS