Field Service Europe Connect Virtual Event

The Invite-Only Event For Senior-Level European Customer Success, Service & Support Leaders

December 02 - 03, 2020 | 12:00pm GMT

Advancing Service Together

The Field Service Europe Connect Event is a virtual, cross industry, invite-only event customized for senior Field Service leaders from top global manufacturing companies.

Just like our in person Connect events this virtual event provides an exclusive, interactive, high-level platform for the exchange of ideas, best practices and timely perspectives during these turbulent times.

Attendees receive access to all educational content (fireside chats, panels, keynotes and roundtables) delivered by other senior executives and get the opportunity to have pre-scheduled 1-2-1 meetings with solution providers who can keep your company safe during and post-pandemic and preventing equipment failure.

A Unique Experience


The Field Service Europe Connect Virtual Event is an online forum mirroring our in-person events. We’re bringing you exclusive knowledge from top-notch industry leaders at the touch of a button.

Here's what you get when you attend:

Pre-Scheduled 1:1 Meetings

See someone on our attendee list you want to meet? Mutually matched and pre-scheduled 1:1 meetings with your prospects and peers make it easy to further business. No more fruitless conversation. No more tradeshows.

Executive-Level Content

We provide custom-made, high-level content that fosters a fruitful dialogue among participants. Engage in in-depth discussions on the economic outlook for 2020 and beyond, and prep for a “new normal”.


Exclusive Networking

Meet only the most senior-level executives in an intimate and interactive environment.

Field Service Europe Connect Virtual Event Agenda

All Session times displayed in GMT

Expanding Service Offerings And Moving Towards Outcomes-Based Service Models

    Day One – 2 December 2020

  • 12:30 pm - 12:35 pm

    12:30 pm - 12:35 pm

  • 12:45 pm - 12:50 pm

    12:45 pm - 12:50 pm

  • 12:50 pm - 1:10 pm

    12:50 pm - 1:10 pm

  • 1:10 pm - 1:40 pm

    1:10 pm - 1:40 pm

  • 1:40 pm - 2:00 pm

    1:40 pm - 2:00 pm

  • 2:00 pm - 2:15 pm

    2:00 pm - 2:15 pm

  • 2:15 pm - 2:45 pm

    2:15 pm - 2:45 pm

  • 2:45 pm - 3:05 pm

    2:45 pm - 3:05 pm

  • 3:05 pm - 3:25 pm

    3:05 pm - 3:25 pm

  • 3:25 pm - 3:35 pm

    3:25 pm - 3:35 pm

  • 3:35 pm - 3:55 pm

    3:35 pm - 3:55 pm

  • 3:55 pm - 4:15 pm

    3:55 pm - 4:15 pm

  • 4:25 pm - 5:00 pm

    4:25 pm - 5:00 pm

    1. ROUNDTABLE: The Future Of Spare Parts Planning
    2. ROUNDTABLE: How To Meet The Needs Of Today And Tomorrow Within Field Services
    3. ROUNDTABLE: Using Remote Guidance To Build A World-Class Helpdesk And Service Organization
    4. ROUNDTABLE: Field Service And Customer Experience: The Uberization Of Field Service
    5. ROUNDTABLE: Driving Higher Customer Success & Experiences With AR, IoT And Wearables
    Learn more
  • 5:00 pm - 5:00 pm

    5:00 pm - 5:00 pm

Tools And Processes To Wow Your Customers And Team

    Day Two – 3 December 2020

  • 12:40 pm - 12:45 pm

    12:40 pm - 12:45 pm

  • 12:45 pm - 1:05 pm

    12:45 pm - 1:05 pm

  • 1:05 pm - 1:25 pm

    1:05 pm - 1:25 pm

  • 1:25 pm - 1:45 pm

    1:25 pm - 1:45 pm

  • 1:45 pm - 2:15 pm

    1:45 pm - 2:15 pm

  • 2:15 pm - 2:30 pm

    2:15 pm - 2:30 pm

  • 2:30 pm - 2:50 pm

    2:30 pm - 2:50 pm

  • 2:30 pm - 2:50 pm

    2:30 pm - 2:50 pm

  • 2:50 pm - 3:10 pm

    2:50 pm - 3:10 pm

  • 3:10 pm - 3:40 pm

    3:10 pm - 3:40 pm

  • 3:50 pm - 4:35 pm

    3:50 pm - 4:35 pm

    1. ROUNDTABLE: Centralization Vs. Decentralization Of Service
    2. ROUNDTABLE: Revving Up Your Chatbot Strategy To Be Most Effective
    3. ROUNDTABLE: Increasing Service Revenue With Better Alignment Among Marketing And Sales
    4. ROUNDTABLE: Service Technician Training: Best Practices


    Learn more
  • 4:35 pm - 4:35 pm

    4:35 pm - 4:35 pm

Rated #1 By The Service Community

Senior-Level Executives

“The Field Service Europe event attracted senior-level service executives that resulted in valuable discussion of our common initiatives.”

Ian Channing
 VP Customer Service
Head of Global System 
Operations & Field Service

Latest Trends

“A well organized meeting that provides good insight to see where the industry trends are. Plus how these trends are being implemented at your peers.”

Maarten Leertouwer
Senior Director
Customer Support 
Computed Tomography

Great Ideas

“Fantastic event that was very informative. We captured some ideas from the presenters and other peer discussions that we are going to try to implement in our own organization.”

Frank Ong
Director Service
Kodak

All Of The Major Players In One Place

Let’s Connect & Create A Custom Experience

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Hi, I'm Alex, the Sponsorship Director for Field Service Europe Connect Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

Our Sponsors:

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

This event is exclusively for service and support executives. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.