11:45 am - 11:50 am
11:45 am - 11:50 am
Antonia Kay, Event Director, Field Service
Antonia Kay, Field Service Portfolio Director, WBR
11:35 am - 12:00 pm
11:50 am - 12:25 pm
11:50 am - 12:25 pm
Jan van Veen, Founder & Managing Director, moreMomentum
Jan De Lathouwer, Global Head of Software Quality Assurance and Software Application, Agfa Graphics
Mark van der Wolf, Global Head of Service and Projects, Moba Group
12:25 pm - 1:00 pm
12:25 pm - 1:00 pm
Ben Vollmer, Global Field Service Lead, Microsoft
Michael Lützeler, Program Manager, Field Service Implementation, Siemens Schweiz AG, Smart Infrastructure
Customers have come to expect premium, on-demand convenience throughout every step of their journey. In other words, shifting from transactional to experiential customer service has become the hallmark of business longevity.
Only the companies that respond quickly enough to efficiently cater to customers at every touchpoint will be able to stand out from the crowd and continue to grow. Learn from Microsoft and Siemens how a streamlined, integrated solutions can create and deliver a standout end-to-end customer experience that will help field service organizations increase revenue by leveling up customer satisfaction and loyalty while also unlocking new revenue streams.
1:00 pm - 1:40 pm
1:00 pm - 1:40 pm
Kristin Baker, Digital Services Director, Schneider Electric – UK & Ireland
Charlie Ruddy, Telecom and Power Business Director, Sapphire Utility Solutions Ltd
Christian Kundert, Service Operations & Product Support Manager, Caterpillar
Prateek Chakravarty, Chief Business Officer, Zinier
Join this panel discussion to hear about our panellists’ failures, victories and latest achievements in their fight against COVID-19. Key takeaways include:
- Redefining the norm: driving business continuity in the post-pandemic marketplace
- Strategies that work: prioritizing your customers and their evolving needs
- Glass half full: business opportunities that you can capitalize in the face of the pandemic
1:40 pm - 2:25 pm
1:40 pm - 2:25 pm
Zoltan Gal, Global Service Sales Manager Power Protection, ABB
Paul Whittingham, Global Business Development Director – Digital Energy Division, Schneider Electric
Kieran Notter, VP, Global Customer Transformation, ServiceMax
2:25 pm - 2:45 pm
2:25 pm - 2:45 pm
Ravichandra Kshirsagar, Vice President – Digital Buildings Services, Schneider Electric
As the Vice President of Digital Buildings Service at Schneider Electric, a €27.2 Billion Global Leader in energy and automation digital solutions for efficiency and sustainability, Ravi provides executive leadership to the "Best in Class" digital buildings services unit and drives customer engagement, value delivery and experience through state-of-the-art digital and Field services offer and operating model.
In this keynote, Ravi addresses the pressing issue of legacy infrastructure and services automation in Buildings and provides practical recommendations,
2:45 pm - 3:30 pm
2:45 pm - 3:30 pm
Petra Popp, Global Head of Service and Aftersales, Tecan
Jason Smith, Director of Field Service, EMEA, EME
Rajat Kakar, Executive, Service Group Europe, IBM
Join this collaborative debate about the future of the service industry, risk mitigation, service infrastructure optimization and technology upgrades aimed at protecting your business from unforeseen disasters. You will get the answers to the following questions:
- How optimized was your service infrastructure before the pandemic?
- What are some of the instrumental changes needed to be introduced to drive business resilience in response to COVID-19?
- How can you ensure that expedited investments in digital you are making today will deliver long-term ROI?