A Virtual Event for European Field Service & Customer Support Leaders

28 October, 2020 | 11:30am - 4:00pm CET

The Field Service industry has continued to adapt throughout the ongoing COVID-19 pandemic. Everything from customer habits to how you interact with your team has rapidly changed as we all navigate these uncertain times.

Join us for the Field Service Europe Virtual Event to stay connected with the community and get the latest best practices in crisis risk mitigation, customer experience initiatives and much more. Our content is designed to help you navigate fast-moving, complex challenges.

We have supported the growth of the service industry for over 20 years by bringing together industry leaders from industrial organizations and commercial service firms. Our online format includes a series of case studies, panel discussions, and roundtables for an unbiased looks at what works and future trends.

Transformative Content, Just A Click Away

Hear Firsthand from Seasoned Service Innovators

Listen to industry leaders discuss their perspectives on the Field Service industry throughout 2020 and beyond.Enjoy an in-depth discussion of key industry drivers.

Get Solutions to Pressing Problems (You're Not Alone!

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the ecommerce industry forward.

Get a Range of Insights on the Subjects That Interest You

Since the event has multiple sessions, you select the material that makes the most sense for you and your team. Listen in during the live broadcast, or access the session on demand later—once you register, it’s up to you!

Our Speakers:

Kristin Baker

Kristin Baker

Digital Services Director

Schneider Electric – UK & Ireland

Jan De Lathouwer

Jan De Lathouwer

Global Head of Software Quality Assurance and Software Application

Agfa Graphics

Zoltan Gal

Zoltan Gal

Global Service Sales Manager Power Protection


Rajat Kakar

Rajat Kakar

Executive, Service Group Europe


Antonia Kay

Antonia Kay

Event Director

Field Service

Ravichandra Kshirsagar

Ravichandra Kshirsagar

Vice President – Digital Buildings Services

Schneider Electric

Christian Kundert

Christian Kundert

Service Operations & Product Support Manager


Michael Lützeler

Michael Lützeler

Program Manager, Field Service Implementation

Siemens Schweiz AG, Smart Infrastructure

Kieran Notter

Kieran Notter

VP, Global Customer Transformation


Petra Popp

Petra Popp

Global Head of Service and Aftersales


Charlie Ruddy

Charlie Ruddy

Telecom and Power Business Director

Sapphire Utility Solutions Ltd

Jason Smith

Jason Smith

Director of Field Service, EMEA


Mark van der Wolf

Mark van der Wolf

Global Head of Service and Projects

Moba Group

Jan van Veen

Jan van Veen

Founder & Managing Director


Ben Vollmer

Ben Vollmer

Global Field Service Lead


Paul Whittingham

Paul Whittingham

Global Business Development Director – Digital Energy Division

Schneider Electric

Prateek Chakravarty

Prateek Chakravarty

Chief Business Officer


Field Service Europe Virtual Event Agenda

All Session times displayed in CET

  • 11:45 am - 11:50 am

    11:45 am - 11:50 am

    Antonia Kay, Event Director, Field Service

    Antonia Kay, Field Service Portfolio Director, WBR

    Learn more
  • 11:35 am - 12:00 pm

    11:35 am - 12:00 pm

    Learn more
  • 11:50 am - 12:25 pm

    11:50 am - 12:25 pm

    Jan van Veen, Founder & Managing Director, moreMomentum
    Jan De Lathouwer, Global Head of Software Quality Assurance and Software Application, Agfa Graphics
    Mark van der Wolf, Global Head of Service and Projects, Moba Group

    Learn more
  • 12:25 pm - 1:00 pm

    12:25 pm - 1:00 pm

    Ben Vollmer, Global Field Service Lead, Microsoft
    Michael Lützeler, Program Manager, Field Service Implementation, Siemens Schweiz AG, Smart Infrastructure

    Customers have come to expect premium, on-demand convenience throughout every step of their journey. In other words, shifting from transactional to experiential customer service has become the hallmark of business longevity. 


    Only the companies that respond quickly enough to efficiently cater to customers at every touchpoint will be able to stand out from the crowd and continue to grow. Learn from Microsoft and Siemens how a streamlined, integrated solutions can create and deliver a standout end-to-end customer experience that will help field service organizations increase revenue by leveling up customer satisfaction and loyalty while also unlocking new revenue streams. 

    Learn more
  • 1:00 pm - 1:40 pm

    1:00 pm - 1:40 pm

    Kristin Baker, Digital Services Director, Schneider Electric – UK & Ireland
    Charlie Ruddy, Telecom and Power Business Director, Sapphire Utility Solutions Ltd
    Christian Kundert, Service Operations & Product Support Manager, Caterpillar
    Prateek Chakravarty, Chief Business Officer, Zinier

    Join this panel discussion to hear about our panellists’ failures, victories and latest achievements in their fight against COVID-19. Key takeaways include:


    -         Redefining the norm: driving business continuity in the post-pandemic marketplace

    -         Strategies that work: prioritizing your customers and their evolving needs

    -         Glass half full: business opportunities that you can capitalize in the face of the pandemic

    Learn more
  • 1:40 pm - 2:25 pm

    1:40 pm - 2:25 pm

    Zoltan Gal, Global Service Sales Manager Power Protection, ABB
    Paul Whittingham, Global Business Development Director – Digital Energy Division, Schneider Electric
    Kieran Notter, VP, Global Customer Transformation, ServiceMax

    Learn more
  • 2:25 pm - 2:45 pm

    2:25 pm - 2:45 pm

    Ravichandra Kshirsagar, Vice President – Digital Buildings Services, Schneider Electric

    As the Vice President of Digital Buildings Service at Schneider Electric, a €27.2 Billion Global Leader in energy and automation digital solutions for efficiency and sustainability, Ravi provides executive leadership to the "Best in Class" digital buildings services unit and drives customer engagement, value delivery and experience through state-of-the-art digital and Field services offer and operating model.


    In this keynote, Ravi addresses the pressing issue of legacy infrastructure and services automation in Buildings and provides practical recommendations,


    1. Challenges in current buildings stock, key trends and a massive need for change
    2. Buildings component lifecycle and a changing role of software in automation
    3. Ways to maximize RoI of your legacy end-of-life systems to achieve services automation,
    4. Digital solutions to extract value from multivendor legacy systems portfolio
    5. Phased modernization approach to maximize end of life
    6. Buildings of the future: Sustainable, Resilient, Hyper Efficient, and most importantly people centric
    Learn more
  • 2:45 pm - 3:30 pm

    2:45 pm - 3:30 pm

    Petra Popp, Global Head of Service and Aftersales, Tecan
    Jason Smith, Director of Field Service, EMEA, EME
    Rajat Kakar, Executive, Service Group Europe, IBM

    Join this collaborative debate about the future of the service industry, risk mitigation, service infrastructure optimization and technology upgrades aimed at protecting your business from unforeseen disasters. You will get the answers to the following questions:


    -         How optimized was your service infrastructure before the pandemic?

    -         What are some of the instrumental changes needed to be introduced to drive business resilience in response to COVID-19?

    -         How can you ensure that expedited investments in digital you are making today will deliver long-term ROI? 

    Learn more

All of the Major Players in One Place:

Word on the Street
92% of our previous Field Service Europe Virtual Event attendees said they will implement 2-3 great ideas from the event in the next 6-12 months!

“I really enjoyed eTail Europe. Very useful content from the speakers, some of which we have already translated into action within our business and given us food for thought in developing future strategies for our Omnichannel journey.”

Michael Durbridge
Andrew Martin

“A very high standard of content and presentation performance. An excellent attendance from a wide, cross mix of fellow professionals also offered good networking opportunities. Overall extremely worthwhile.”

Stephen McCreath
 Group Marketing Director

“A hugely valuable conference with lots of great takeaways, ideas and inspiration. The different tracks allow you to personalise the day & choose the content relevant to you.“

Vicky Bell
Head of eCommerce
Astley Clarke

Let’s Connect & Create A Custom Experience


Hi, I'm Alex Cherkovets, the Sponsorship Director for Field Service Europe Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

“Field Service has the perfect level of seniority. they are the real decision makers with incredible buying power. We come to meet the right people and make deals"

- Chris Pietsch, Sales Manager, ServiceLive, Inc.

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

This event is exclusively for practicing service and support executives. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.