This May, you’re invited to the Field Service Medical Virtual Event, where we’ll be laying out a bold vision of the future with two days of incredible content.
Team up with speakers from all backgrounds of the medical device industry bringing you behind the scenes on their 2021 strategy, and get the hard questions answered in real-time with Q+A & networking opportunities.
What you'll learn:
All Sessions listed in Eastern Time (ET)
11:20 am - 12:00 pm
11:20 am - 12:00 pm
11:20 am - 12:00 pm
11:20 am - 12:00 pm
12:00 pm - 12:05 pm
12:00 pm - 12:05 pm
12:05 pm - 12:15 pm
12:05 pm - 12:15 pm
12:15 pm - 12:35 pm
12:15 pm - 12:35 pm
Opening the program, is this keynote that will take us through the past year, and how did it effect the industry as a whole.
Diving into operating in an unprecedented environment under growing restrictions and increasing demand
12:35 pm - 1:05 pm
12:35 pm - 1:05 pm
1:05 pm - 1:25 pm
1:05 pm - 1:25 pm
Making healthcare providers successful is key to your business growth. However, contributing to your customers’ success becomes a ‘mission impossible’ if you don’t have a clear and realistic picture of their pain points, needs, budgetary constraints and growth strategies. So how can you plan a successful client meeting and return to the office with a closed deal or a renewed contract?
1:25 pm - 1:45 pm
1:25 pm - 1:45 pm
1:45 pm - 2:15 pm
1:45 pm - 2:15 pm
IoT data from connected products allows service organizations to provide better service (moving from reactive to proactive or predictive service). Augmented Reality and Virtual Reality fall into this discussion as the technologies become streamlined and adopted by the industry
2:15 pm - 2:45 pm
2:15 pm - 2:45 pm
Are you interested to know how other medical device companies are tracking their customer programs success? Are you confident that you are tracking the right customer success KPIs and you have a clear picture of your clients’ challenges and your product deliverables on their needs?
2:45 pm - 2:55 pm
2:45 pm - 2:55 pm
2:55 pm - 3:15 pm
2:55 pm - 3:15 pm
3:15 pm - 3:45 pm
3:15 pm - 3:45 pm
As the uberization of services continue to dominate customer expectations service organizations are focused on shifting their mindset and service offerings to be more customer friendly, on-demand, and ultimately becoming easier to do business with. (i.e. customer self-service, service apps, , web portals, flexible SLA’s based service outcomes, i.e. uptime)
3:45 pm - 4:05 pm
3:45 pm - 4:05 pm
4:05 pm - 4:10 pm
4:05 pm - 4:10 pm
4:10 pm - 4:55 pm
4:10 pm - 4:55 pm
11:20 am - 12:00 pm
11:20 am - 12:00 pm
11:20 am - 12:00 pm
11:20 am - 12:00 pm
12:00 pm - 12:05 pm
12:00 pm - 12:05 pm
12:05 pm - 12:15 pm
12:05 pm - 12:15 pm
12:15 pm - 12:35 pm
12:15 pm - 12:35 pm
12:35 pm - 1:05 pm
12:35 pm - 1:05 pm
As a result of the healthcare market consolidation and transition to the value-based care, OEMs continue to be under tremendous pressure to cut service costs. But how should they go about it, and how can they team up with customers?
1:05 pm - 1:25 pm
1:05 pm - 1:25 pm
1:25 pm - 1:45 pm
1:25 pm - 1:45 pm
1:45 pm - 2:15 pm
1:45 pm - 2:15 pm
Brining leading Mid Tech companies and innovators to share the next big thing.
2:15 pm - 2:45 pm
2:15 pm - 2:45 pm
Led by Candice Pereira, Global Director Of Sales and Marketing, Boston Scientific
2:45 pm - 3:05 pm
2:45 pm - 3:05 pm
3:05 pm - 3:15 pm
3:05 pm - 3:15 pm
3:15 pm - 3:45 pm
3:15 pm - 3:45 pm
How to create the right culture and engage your current employees, specifically your remote FSEs, to lower the rates of turnover? And What can you do today to improve your employee retention?
3:45 pm - 4:15 pm
3:45 pm - 4:15 pm
Service can’t be successful without an optimized parts supply chain that ensures the right service part is in the right place at the right time. Parts management is also very time consuming as there needs to be inventory management best practices, visibility into usage, and in the medical device industry replacements, repairs need to be closely tracked
4:15 pm - 4:20 pm
4:15 pm - 4:20 pm
4:20 pm - 5:05 pm
4:20 pm - 5:05 pm
Christoph Wantuch
Senior Manager, Service
illumina
Hillary Medina
Senior Director of Recall
Novastyle Health
Brian Blanchard
Director Service
AGFA