Field Service Medical Virtual Event

The Conference for Leaders in Customer Success, Service & Support 

May 04 - 05, 2021 | 12:00pm ET | 9:00am PT

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Sponsor

Bringing Together the Best in Medical Device Customer Success, Service & Support

This May, you’re invited to the Field Service Medical Virtual Event, where we’ll be laying out a bold vision of the future with two days of incredible content.

Team up with speakers from all backgrounds of the medical device industry bringing you behind the scenes on their 2021 strategy, and get the hard questions answered in real-time with Q+A & networking opportunities.

What you'll learn:

  • Forward thinking ideas to help you handle the industry during the pandemic
  • Strategies to help you get ahead of the curve and handle a changing environment
  • Uncover opportunities to save during crisis
  • Compare and contrast your strategy with your peers and much more!
Reserve your FREE seat at this virtual event and walk away with hundreds of tactics that will revolutionize your service, support and customer care operation. Field Service Medical is the only interactive, peer-led conference for senior service and support leaders in the medical device industry. Since 2012, we’ve helped thousands of service leaders navigate the ever-changing regulatory environment, medical device connectivity, and training the next generation of field service technicians.

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The Field Service Medical Agenda

All Sessions listed in Eastern Time (ET)

Day 1: May 4

    Morning Roundtables

  • 11:20 am - 12:00 pm

    11:20 am - 12:00 pm

  • 11:20 am - 12:00 pm

    11:20 am - 12:00 pm

    • Group 2

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

  • 12:05 pm - 12:15 pm

    12:05 pm - 12:15 pm

  • 12:15 pm - 12:35 pm

    12:15 pm - 12:35 pm

    Opening the program, is this keynote that will take us through the past year, and how did it effect the industry as a whole.

    Diving into operating in an unprecedented environment under growing restrictions and increasing demand

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  • 12:35 pm - 1:05 pm

    12:35 pm - 1:05 pm

  • 1:05 pm - 1:25 pm

    1:05 pm - 1:25 pm

    Making healthcare providers successful is key to your business growth. However, contributing to your customers’ success becomes a ‘mission impossible’ if you don’t have a clear and realistic picture of their pain points, needs, budgetary constraints and growth strategies. So how can you plan a successful client meeting and return to the office with a closed deal or a renewed contract?

    Learn more

  • 1:25 pm - 1:45 pm

    1:25 pm - 1:45 pm

  • 1:45 pm - 2:15 pm

    1:45 pm - 2:15 pm

    IoT data from connected products allows service organizations to provide better service (moving from reactive to proactive or predictive service). Augmented Reality and Virtual Reality fall into this discussion as the technologies become streamlined and adopted by the industry

    Learn more

  • 2:15 pm - 2:45 pm

    2:15 pm - 2:45 pm

    Are you interested to know how other medical device companies are tracking their customer programs success? Are you confident that you are tracking the right customer success KPIs and you have a clear picture of your clients’ challenges and your product deliverables on their needs?

    Learn more

  • 2:45 pm - 2:55 pm

    2:45 pm - 2:55 pm

  • 2:55 pm - 3:15 pm

    2:55 pm - 3:15 pm

  • 3:15 pm - 3:45 pm

    3:15 pm - 3:45 pm

    As the uberization of services continue to dominate customer expectations service organizations are focused on shifting their mindset and service offerings to be more customer friendly, on-demand, and ultimately becoming easier to do business with. (i.e. customer self-service, service apps, , web portals, flexible SLA’s based service outcomes, i.e. uptime)

    Learn more

  • 3:45 pm - 4:05 pm

    3:45 pm - 4:05 pm

  • 4:05 pm - 4:10 pm

    4:05 pm - 4:10 pm

  • 4:10 pm - 4:55 pm

    4:10 pm - 4:55 pm

Day 2: May 5

    Morning Roundtables

  • 11:20 am - 12:00 pm

    11:20 am - 12:00 pm

  • 11:20 am - 12:00 pm

    11:20 am - 12:00 pm

    • Group 2

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

  • 12:05 pm - 12:15 pm

    12:05 pm - 12:15 pm

  • 12:15 pm - 12:35 pm

    12:15 pm - 12:35 pm

  • 12:35 pm - 1:05 pm

    12:35 pm - 1:05 pm

    As a result of the healthcare market consolidation and transition to the value-based care, OEMs continue to be under tremendous pressure to cut service costs. But how should they go about it, and how can they team up with customers? 

    Learn more

  • 1:05 pm - 1:25 pm

    1:05 pm - 1:25 pm

  • 1:25 pm - 1:45 pm

    1:25 pm - 1:45 pm

  • 1:45 pm - 2:15 pm

    1:45 pm - 2:15 pm

    Brining leading Mid Tech companies and innovators to share the next big thing.

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  • 2:15 pm - 2:45 pm

    2:15 pm - 2:45 pm


    Led by Candice Pereira, Global Director Of Sales and Marketing, Boston Scientific

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  • 2:45 pm - 3:05 pm

    2:45 pm - 3:05 pm

  • 3:05 pm - 3:15 pm

    3:05 pm - 3:15 pm

  • 3:15 pm - 3:45 pm

    3:15 pm - 3:45 pm

    How to create the right culture and engage your current employees, specifically your remote FSEs, to lower the rates of turnover? And What can you do today to improve your employee retention?

    Learn more

  • 3:45 pm - 4:15 pm

    3:45 pm - 4:15 pm

    Service can’t be successful without an optimized parts supply chain that ensures the right service part is in the right place at the right time. Parts management is also very time consuming as there needs to be inventory management best practices, visibility into usage, and in the medical device industry replacements, repairs need to be closely tracked 

    Learn more

  • 4:15 pm - 4:20 pm

    4:15 pm - 4:20 pm

  • 4:20 pm - 5:05 pm

    4:20 pm - 5:05 pm

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Word on the Street

Specificity


“Other conferences are too broad and not relevant to what we do. I love the specificity of Field Service Medical.”

Christoph Wantuch
Senior Manager, Service
illumina

Great Forum


“A great forum for service leaders to discuss industry trends, challenges, and strategies in the med-tech industry. This conference continues to improve!”

Hillary Medina
Senior Director of Recall
Novastyle Health

Well Worth The Trip!


“Interactive case studies and roundtable discussions with medical device practitioners. HCPs, regulators, and innovators are truly unique and much more effective than any other service conference or trade show!”

Brian Blanchard
Director Service
AGFA

Bringing Together The Best in Med-Tech​​​​


 
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Hi, I'm Alex, the Sponsorship Director for Field Service Medical Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

In Partnership With:

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How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

*PLEASE NOTE: This event is exclusively for field service executives. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type. 

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