“The sense of community you’ll find at Field Service is unlike any other show.”
Brad Meiners
Field Operations Manager
CYMER
12:00 pm - 12:05 pm
12:00 pm - 12:05 pm
Speaker: Andrew Greissman, Digital Content & Research Manager, Field Service
12:05 pm - 12:45 pm
12:05 pm - 12:45 pm
Agustin Sanjur, Director, Field Service Operations, Americas, Tetra Pak
Guilherme Blaschke, Vice President of Customer Experience, Mack Trucks
Jonathan Weiss, Vice President – Emerging Technologies, Software AG
12:45 pm - 1:15 pm
12:45 pm - 1:15 pm
Jim Noble, Senior Vice President, Risk Engineering, eDriving
Denise Murroni, Customer Success Manager, eDriving
Do you make the most of the data available to you? Driver history, license violations, defensive driving knowledge, and on-road performance can tell you so much about a service fleet driver; how safe they have been in the past, how safe they are now, and how safe they are likely to be in the future. And, as we discussed in our last digital summit session, driver safety (namely attitudes and behaviors) plays a significant role in how your company is perceived by the customer.
In this webinar Jim Noble, eDriving’s Senior Vice President of Risk Engineering and Denise Murroni, Customer Success Manager, Training, will first recap on the important relationship between safety and customer satisfaction. They will then discuss how data can be integrated in one platform for a comprehensive overview of driver risk, suggest tools you can use to coach employees to safer attitudes and behaviors, and explain how doing so ultimately results in more satisfied customers.
1:15 pm - 1:35 pm
1:15 pm - 1:35 pm
Scott Gilbey P.Eng. (ret.), MBA, CCXP, Thought Leader, CX and Process Improvement Expert
1:35 pm - 1:45 pm
1:35 pm - 1:45 pm
Corinna DalColletto, Director of Solution Delivery, Zinier
Kevin Maufer, Head of Customer Success, Zinier
In 2020, we've watched entire industries succumb to the pandemic’s relentless pressure. We've also seen technologies like AI and automation take center stage as enterprises look for ways to maintain critical infrastructure and protect their front line teams. As we plan for the “new normal” and the future of work, one thing is clear. The new normal, across field service and beyond, is quickly headed toward a more touchless experience to prioritize safety, efficiency and growth.Takeaways will include:
· How intelligent field service automation is stepping in to empower touchless service delivery.
· Lessons learned from the field after 6 months of adapting and reacting in an evolving work environment.
· Why and how organizations are accelerating their plans to lay the foundation for a blended workforce of people and automation.
1:45 pm - 2:15 pm
1:45 pm - 2:15 pm
Andrew Tanskey, US Offer Manager - EcoStruxure Edge, Services and Advisors, Schneider Electric
Thomas Hollman, Executive Director, Center for Services Leadership, W.P. Carey School of Business, Arizona State University
2:15 pm - 2:45 pm
2:15 pm - 2:45 pm
Agni Ananda, Director of Services, Turbo Systems
2:45 pm - 2:50 pm
2:45 pm - 2:50 pm
2:50 pm - 3:20 pm
2:50 pm - 3:20 pm
Jonathan Skelding, VP of Business Strategy and Operations, Turbo Systems
What have the last 6 months taught us about enterprise software agility?
Moderated by Jonathan Skelding, VP of Business Strategy and Operations for Turbo Systems
The past six months have forced every business to reevaluate and redefine their technology strategies. Many are discovering that their technology choices are not as agile as they need to be to meet the needs and demands of their evolving business processes.
Gather with Jonathan Skelding, VP of Business Strategy and Operations for Turbo Systems to share your thoughts and gain insights into:
12:00 pm - 12:05 pm
12:00 pm - 12:05 pm
Speaker: Andrew Greissman, Digital Content & Research Manager, Field Service
12:05 pm - 12:25 pm
12:05 pm - 12:25 pm
Rony Joseph, Sr. Manager, Customer Experience, Cisco Systems, Inc., Americas
12:25 pm - 12:55 pm
12:25 pm - 12:55 pm
Mark Brewer, Vice President of Service Industries, IFS
12:55 pm - 1:35 pm
12:55 pm - 1:35 pm
Thomas Hollman, Executive Director, Center for Services Leadership, W.P. Carey School of Business, Arizona State University
John L. Corliss, VP Global Service & Sales Operations, Fluidigm
Dr. Marlene Kolodziej DBA, ITIL, Vice President, Centralized Services, Ricoh USA, inc.
1:35 pm - 1:50 pm
1:35 pm - 1:50 pm
David Goforth, VP Sales North America, Ecolab
Rick Stokes, Area Technical Support Manager, Ecolab
Rodney Clark, VP IoT and Mixed Reality Sales, Microsoft
Ecolab David Goforth, VP Sales North America, and Rick Stokes, Area Technical Support Manager, speak with Microsoft Rodney Clark, VP IoT and Mixed Reality Sales, about how Ecolab Food and Beverage is transforming business processes to better serve customers and employees in the face of emerging challenges.
1:50 pm - 2:10 pm
1:50 pm - 2:10 pm
Stacey Epstein, Chief Marketing and Customer Experience Officer, ServiceMax
Join ServiceMax CMO and Chief Customer Experience Officer Stacey Epstein as she shares the news that ServiceMax will bring a new product to market, Asset 360 for Salesforce, and discusses the importance of asset data as a critical input to the Customer 360 process to ensure optimal asset performance and customer experience. Joining Stacey in the discussion will be field service experts: Nicole France, VP & Principal Analyst, Constellation Research, Shawn LaRocco, VP of Strategy & Medical Device at ServiceMax and Sara Cerruti, Sr. Director of Global Customer Transformation at ServiceMax. Join us as we discuss the future of field service!