Technology is the key in the ignition for service development. In our previous events, we’ve spoken broadly about some of the applications for technology-fueled servitization. In this virtual event, we’ll be looking at ways in which technology can improve specific service processes to create better results and drive efficiency. 

From the smart-tools that technicians are using to improve their first time fix rates, to the development of AI driven automations, you’ll get the ideas you need to make sure your service delivery is top-notch and on pace with your competition.

Our Speakers:

Thomas Hollman

Thomas Hollman

Executive Director, Center for Services Leadership

W.P. Carey School of Business, Arizona State University

Guilherme Blaschke

Guilherme Blaschke

Vice President of Customer Experience

Mack Trucks

Scott Gilbey P.Eng. (ret.), MBA, CCXP

Scott Gilbey P.Eng. (ret.), MBA, CCXP

Thought Leader

CX and Process Improvement Expert

Agustin Sanjur

Agustin Sanjur

Director, Field Service Operations, Americas

Tetra Pak

Mark Brewer

Mark Brewer

Vice President of Service Industries

IFS

Jim Noble

Jim Noble

Senior Vice President, Risk Engineering

eDriving

Denise Murroni

Denise Murroni

Customer Success Manager

eDriving

John L. Corliss

John L. Corliss

VP Global Service & Sales Operations

Fluidigm

Rony Joseph

Rony Joseph

Sr. Manager, Customer Experience

Cisco Systems, Inc., Americas

Andrew Tanskey

Andrew Tanskey

US Offer Manager - EcoStruxure Edge, Services and Advisors

Schneider Electric

Dr. Marlene Kolodziej DBA, ITIL

Dr. Marlene Kolodziej DBA, ITIL

Vice President, Centralized Services

Ricoh USA, inc.

Jonathan Weiss

Jonathan Weiss

Vice President – Emerging Technologies

Software AG

Jonathan Skelding

Jonathan Skelding

VP of Business Strategy and Operations

Turbo Systems

Corinna DalColletto

Corinna DalColletto

Director of Solution Delivery

Zinier

Kevin Maufer

Kevin Maufer

Head of Customer Success

Zinier

David Goforth

David Goforth

VP Sales North America

Ecolab

Rick Stokes

Rick Stokes

Area Technical Support Manager

Ecolab

Rodney Clark

Rodney Clark

VP IoT and Mixed Reality Sales

Microsoft

Agni Ananda

Agni Ananda

Director of Services

Turbo Systems

Stacey Epstein

Stacey Epstein

Chief Marketing and Customer Experience Officer

ServiceMax

Leading Content. Zero Cost. Zero Travel.

Hear Firsthand From Seasoned Innovators, at 

Zero Cost

Listen to leading experts for an honest, unbiased view of what works now and where the future is headed. Every single session is totally free. This is major value at zero cost.


Get Solutions To Your Most Pressing 

Problems, Always

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the industry forward. If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions

Watch From Your Own 

Home, No OOO 

Needed

Since the event has multiple sessions, you select the material that makes the most sense for you.  Listen in during the live broadcast, or access the session on demand later—once you register, it’s up to you! Enjoy all the perks of a live event while saving travel budget and PTO days.


Word on the Street

“I’ve gained strategies that have helped us grow, and take us to the next level.”

Shawn Weber
National Service Manager

Ametek

"Attending Field Service is critical to any organization looking to transform their field workforce.”

Marc Coleman
Head of Field Service

Millipore Sigma

“The sense of community you’ll find at Field Service is unlike any other show.”
 
Brad Meiners
Field Operations Manager

CYMER

“Field Service is the number one conference to learn what’s happening in service today.”
James Crowl
US Country Service Manager

ABB

The Field Service Agenda

Day One: September 2, 2020, Customer Satisfaction: How to Deliver the “Wow” Factor

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

    Speaker: Andrew Greissman, Digital Content & Research Manager, Field Service

    Learn more
  • 12:05 pm - 12:45 pm

    12:05 pm - 12:45 pm

    Agustin Sanjur, Director, Field Service Operations, Americas, Tetra Pak
    Guilherme Blaschke, Vice President of Customer Experience, Mack Trucks
    Jonathan Weiss, Vice President – Emerging Technologies, Software AG

  • 12:45 pm - 1:15 pm

    12:45 pm - 1:15 pm

    Jim Noble, Senior Vice President, Risk Engineering, eDriving
    Denise Murroni, Customer Success Manager, eDriving

    Do you make the most of the data available to you? Driver history, license violations, defensive driving knowledge, and on-road performance can tell you so much about a service fleet driver; how safe they have been in the past, how safe they are now, and how safe they are likely to be in the future. And, as we discussed in our last digital summit session, driver safety (namely attitudes and behaviors) plays a significant role in how your company is perceived by the customer.


    In this webinar Jim Noble, eDriving’s Senior Vice President of Risk Engineering and Denise Murroni, Customer Success Manager, Training, will first recap on the important relationship between safety and customer satisfaction. They will then discuss how data can be integrated in one platform for a comprehensive overview of driver risk, suggest tools you can use to coach employees to safer attitudes and behaviors, and explain how doing so ultimately results in more satisfied customers.  

    Learn more
  • 1:15 pm - 1:35 pm

    1:15 pm - 1:35 pm

    Scott Gilbey P.Eng. (ret.), MBA, CCXP, Thought Leader, CX and Process Improvement Expert

  • 1:35 pm - 1:45 pm

    1:35 pm - 1:45 pm

    Corinna DalColletto, Director of Solution Delivery, Zinier
    Kevin Maufer, Head of Customer Success, Zinier

    In 2020, we've watched entire industries succumb to the pandemic’s relentless pressure. We've also seen technologies like AI and automation take center stage as enterprises look for ways to maintain critical infrastructure and protect their front line teams. As we plan for the “new normal” and the future of work, one thing is clear. The new normal, across field service and beyond, is quickly headed toward a more touchless experience to prioritize safety, efficiency and growth.Takeaways will include:

    ·        How intelligent field service automation is stepping in to empower touchless service delivery.

    ·        Lessons learned from the field after 6 months of adapting and reacting in an evolving work environment.

    ·        Why and how organizations are accelerating their plans to lay the foundation for a blended workforce of people and automation.

    Learn more
  • 1:45 pm - 2:15 pm

    1:45 pm - 2:15 pm

    Andrew Tanskey, US Offer Manager - EcoStruxure Edge, Services and Advisors, Schneider Electric
    Thomas Hollman, Executive Director, Center for Services Leadership, W.P. Carey School of Business, Arizona State University

  • 2:15 pm - 2:45 pm

    2:15 pm - 2:45 pm

    Agni Ananda, Director of Services, Turbo Systems

  • 2:45 pm - 2:50 pm

    2:45 pm - 2:50 pm

  • 2:50 pm - 3:20 pm

    2:50 pm - 3:20 pm

    Jonathan Skelding, VP of Business Strategy and Operations, Turbo Systems

    What have the last 6 months taught us about enterprise software agility?

    Moderated by Jonathan Skelding, VP of Business Strategy and Operations for Turbo Systems


    The past six months have forced every business to reevaluate and redefine their technology strategies. Many are discovering that their technology choices are not as agile as they need to be to meet the needs and demands of their evolving business processes.


    Gather with Jonathan Skelding, VP of Business Strategy and Operations for Turbo Systems to share your thoughts and gain insights into:

    • How to align your organizations business processes to your software acquisition and implementation strategy
    • The importance of using agile technologies to be ready for when change is needed and immediate
    • The future of no-code field service enterprise applications
    Learn more

Day Two: September 3, 2020, Tomorrow, Today: Delivering on the Promise of a Bright Future

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

    Speaker: Andrew Greissman, Digital Content & Research Manager, Field Service

    Learn more
  • 12:05 pm - 12:25 pm

    12:05 pm - 12:25 pm

    Rony Joseph, Sr. Manager, Customer Experience, Cisco Systems, Inc., Americas

  • 12:25 pm - 12:55 pm

    12:25 pm - 12:55 pm

    Mark Brewer, Vice President of Service Industries, IFS

  • 12:55 pm - 1:35 pm

    12:55 pm - 1:35 pm

    Thomas Hollman, Executive Director, Center for Services Leadership, W.P. Carey School of Business, Arizona State University
    John L. Corliss, VP Global Service & Sales Operations, Fluidigm
    Dr. Marlene Kolodziej DBA, ITIL, Vice President, Centralized Services, Ricoh USA, inc.

  • 1:35 pm - 1:50 pm

    1:35 pm - 1:50 pm

    David Goforth, VP Sales North America, Ecolab
    Rick Stokes, Area Technical Support Manager, Ecolab
    Rodney Clark, VP IoT and Mixed Reality Sales, Microsoft

    Ecolab David Goforth, VP Sales North America, and Rick Stokes, Area Technical Support Manager, speak with Microsoft Rodney Clark, VP IoT and Mixed Reality Sales, about how Ecolab Food and Beverage is transforming business processes to better serve customers and employees in the face of emerging challenges.

    Learn more
  • 1:50 pm - 2:10 pm

    1:50 pm - 2:10 pm

    Stacey Epstein, Chief Marketing and Customer Experience Officer, ServiceMax

    Join ServiceMax CMO and Chief Customer Experience Officer Stacey Epstein as she shares the news that ServiceMax will bring a new product to market, Asset 360 for Salesforce, and discusses the importance of asset data as a critical input to the Customer 360 process to ensure optimal asset performance and customer experience. Joining Stacey in the discussion will be field service experts: Nicole France, VP & Principal Analyst, Constellation Research, Shawn LaRocco, VP of Strategy & Medical Device at ServiceMax and Sara Cerruti, Sr. Director of Global Customer Transformation at ServiceMax. Join us as we discuss the future of field service!


    Learn more

Why This Event Is Different

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.

All of the Major Players in One Place:

Let’s Connect & Create A Custom Experience

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Hi, I'm Pat, the Sponsorship Director for Field Service USA Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

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Frequently Asked Questions

How will I access the sessions?
You will attend the sessions, meet our partners, and gain access to valuable resources in our online conference center.

Do I need to download or install any software to be able to attend this event?
No. You do not need to download or install any software to participate in our conference. You only need to have access to the Internet.

Will the sessions be recorded?
Yes. The sessions will be recorded and available for free for a limited time but you must sign up in advance.