The Virtual Summit for Leaders in
Customer Success, Service & Support

Customers can be a great source of new ideas. By getting to know your customers on a deeper level and listening to their needs, you can identify new opportunities for service offerings and uncover areas for operational improvement while improving customer satisfaction and increasing customer loyalty. But how do you identify which ideas are must-haves, nice-to-haves, and which sound great but likely won’t work in reality? Join this panel to learn:

• What types of insights can be gathered?
• Tools to help gather insights and data
• Developing personalized service offerings
• Marketing and customer support

Customers are demanding tighter SLAs; business leaders are looking at ways to drive efficiencies and reduce costs and the world is shining the spotlight on your carbon footprint and the impact your business has on our planet. 

IFS’ AI-powered Planning and Scheduling Optimization drives efficiencies, lowers costs, improves customer satisfaction, and significantly reduces travel time by ensuring the right engineer is in the right place, at the right time, with the right spare parts and skill to deliver a first-time fix. 

Join us as we showcase our industry-leading Planning and Scheduling Optimization and What if Scenario Planning (WISE) software to see it for yourself. Afterward, we will prove to you how our technology can deliver tangible and measurable business value through your company-specific data.

Field service engineers are the face of any organization, representing the company by interacting directly with clients. Ensuring that these engineers are motivated and well-equipped to deliver outstanding service is key to maintaining client satisfaction and building long-term relationships. In this session, we'll explore:

• Practical strategies for keeping talent motivated
• Technology to automate routine tasks, freeing your engineers to bring greater value through more meaningful, complex work
• In-person and on-demand, virtual training programs to equip talent with the latest skills and help them feel excited
• The role of employee wellbeing in retaining top talent – creating a supportive and inclusive work environment, and explore ways to improve work-life balance, mental health, and overall job satisfaction.

Explore the transformative potential of AI in Field Service Management as we engage in an insightful conversation with our customer. Discover how AI revolutionizes scheduling, dispatching, technician management, and governance models. Uncover key IT aspects for successful AI implementation and harness the power of ChatGPT for enhanced field service operations. Join us on this journey of AI-driven transformation in delivering exceptional service experiences and achieving operational excellence.

As its core, sustainability means reducing waste and implementing policies and practices that don’t harm the environment. In a more practical sense, sustainability initiatives present opportunities to reduce inefficiencies in your operations, thereby driving down costs. Sustainability also presents another way to forge stronger relationships with customers. As more and more of your customers go through their own sustainability journeys, aligning your visions will help build goodwill for customer growth and retention. Join this panel discussion to learn about the benefits of transforming your service operation into a more sustainable one, and to discover:

• Strategies to reduce waste
• How to grow your circular supply chain to repurpose products and services
• Tech tools to help optimize and drive efficiency