12:55 pm - 1:00 pm
12:55 pm - 1:00 pm
Michael Hanson, Director Enterprise Solutions, Quantum Metric
1:00 pm - 1:20 pm
1:00 pm - 1:20 pm
Simon Carpio, Senior Director Product Management, US Auto Parts
1:20 pm - 1:50 pm
1:20 pm - 1:50 pm
Ajay Kapoor, VP Global Marketing, Helen of Troy
Saritha Ivaturi, Sr. Director, Marketing Data & Technologies, Dollar Shave Club
1:50 pm - 2:20 pm
1:50 pm - 2:20 pm
Aaron Zagha, CMO, Newton Baby
2:20 pm - 2:35 pm
2:20 pm - 2:35 pm
2:35 pm - 2:55 pm
2:35 pm - 2:55 pm
Brendan Burns, CEO, Burns International
2:55 pm - 3:25 pm
2:55 pm - 3:25 pm
Susan Schmidt, Vice President of US Credit Merchant Sales & Marketing, PayPal
David Gendell, Head of Network Marketing and Partnerships, PayPal
Join PayPal’s Susan Schmidt and David Gendell as they discuss the future of payments and how “buy now, pay later” has driven customer engagement and conversion in the new retail environment. The two will share data on the retail categories that PayPal is seeing the most growth in and what is contributing to increased demand for “buy now, pay later.”
3:25 pm - 3:35 pm
3:25 pm - 3:35 pm
3:35 pm - 4:20 pm
3:35 pm - 4:20 pm
Michael Hanson, Director Enterprise Solutions, Quantum Metric
Robi Ganguly, CEO and Co-Founder, Apptentive
Nick Coulson, Product Evangelist, GetFeedback Suite by SurveyMonkey
1. ROUNDTABLE: Driving Mobile Value For An Expanded Audience
With digital usage higher than ever in the current climate, companies are being forced to extend digital channels and drive mobile engagement with a surge of new customers. Join this roundtable to discuss what mobile efforts are being accelerated, how product decisions are prioritized, and ways of adapting to new customer behaviors and preferences.
Michael Hanson, Director Enterprise Solutions, Quantum Metric
2. ROUNDTABLE: Creating a Post-Pandemic Action Plan: How to Use Customer Emotion to Drive Digital Transformation
Robi Ganguly, CEO and Co-Founder of Apptentive
3. ROUNDTABLE: How To Leverage Feedback For Better Mobile Experiences
Nick Coulson, Product Evangelist, GetFeedback Suite by SurveyMonkey
12:55 pm - 1:00 pm
12:55 pm - 1:00 pm
1:00 pm - 1:30 pm
1:00 pm - 1:30 pm
Chris Barlow, VP Digital Channels, Union Savings Banks
Lomit Patel, VP Growth, IMVU
1:30 pm - 1:50 pm
1:30 pm - 1:50 pm
Hugh Roper, Art Director, Diamond Resorts
“Mobile First” has been a buzzword for a few years, but what does it mean? How can we leverage “mobile first” ideas to improve experiences and increase conversions? Join for ideas on how to help teams shift to a “mobile first” paradigm.
1:50 pm - 2:20 pm
1:50 pm - 2:20 pm
Andrew Nyugen, Head of Mobile, Zappos
Roy Vergara, Head of UX, Zappos
2:20 pm - 2:50 pm
2:20 pm - 2:50 pm
Andrew Nyugen, Head of Mobile, Zappos
Roy Vergara, Head of UX, Zappos
Retailers across the globe are reshaping the digital narrative by creating customer journeys that merge elements of in-person experiences with new digital technologies. With the rise of the pandemic, there has been a rush to increase digital services, including amplified mobile offerings, to meet the heightened demand of consumers today. Making digital transformations that incorporate elements of empathy and human delight in the digital journey are not only a means to gain brand recognition in a saturated market, but it is also the new imperative to adapt to shifting expectations of emerging consumers and foster real business impact in the digital age. How can the user designs for the digital journey of today impact customer experiences both online and offline in the future?
Join Glassbox and Roy Vergara, Head of UX at Zappos and Andrew Nyugen, Head of Mobile at Zappos, for a live fireside chat covering:
2:50 pm - 3:05 pm
2:50 pm - 3:05 pm
3:05 pm - 3:25 pm
3:05 pm - 3:25 pm
Chris Barlow, VP Digital Channels, Union Savings Banks
3:25 pm - 3:55 pm
3:25 pm - 3:55 pm
Patrick Kelly, Chief Digital Banking Officer, First Horizon
Corey LeBlanc, Chief Digital & Innovation Officer, Origin Bank
Erin Levzow, VP Marketing, Marcus Hotels & Resorts
Ajay Kapoor, VP Global Marketing, Helen of Troy
3:55 pm - 4:05 pm
3:55 pm - 4:05 pm
4:05 pm - 4:50 pm
4:05 pm - 4:50 pm
Jonathan Walton, Director Mobile, Red Bull
Michael Challinger, VP eCommerce, Wilton
Brett Nimphius, Director UX, WWE
Dara Meath, Divisional CIO, Head of Digital, Conair
1. ROUNDTABLE: Using Headless Commerce For The Fastest Loading Mobile Site
Jonathan Walton, Director Mobile, Red Bull
2. ROUNDTABLE: Page Speed Panacea: Scale Conversion Rate And SEO Through Faster Load Times With Quick Wins And PWA
Michael Challinger, VP eCommerce, Wilton
3. ROUNDTABLE: Creating An All Inclusive Video Content Strategy For Every Digital Channel
Brett Nimphius, Director UX, WWE
4. ROUNDTABLE: Driving Socialization & Content Creation Through VR & Social Media
Dara Meath, Divisional CIO, Head of Digital, Conair