Next-Gen Guest Experiences: Seamless, Consistent and Personalized
September 10, 2020 | 11:50am – 5:30pm ET
11:50am – 5:30pm ET
A Virtual Event, Just for You
As consumer behavior evolves, guests’ expectations about their hospitality experiences are evolving with it. Now, guests expect personalized experiences at all stages of their journey, and no matter the channel or time at which they choose interact.
This poses unique challenges for hospitality organizations—how can they maintain quality for the duration of the guest experience, and the lifetime customer experience beyond? This virtual event explores the strategies and methods for creating and maintaining guest relationships.
Get Solutions to Pressing Problems (You're not alone!)
Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the food and beverage industry forward.
Hear from Seasoned Hospitality Innovators
Listen to industry leaders discuss their perspectives on the hospitality industry throughout 2020 and beyond as we bring together the best in the country digitally.
Get a Range of Insights on the Subjects That Interest You
Since the event has multiple sessions, you select the material that makes the most sense for you and your team. Listen in during the live broadcast, or access the session on demand later—once you register, it’s up to you!
Agenda at a Glance
September 10, 2020
11:50am - Welcoming Remarks 12:00pm - Restarting Your Business and Welcoming Guests after COVID-19 12:30pm - Solution Discover Session 1:00pm - Bridging the Gap Between Digital and Front-of-House Environments 1:30pm - Solution Discover Session 2:00pm - Improving the Guest Experiences through Hospitality Workforce Management 2:30pm - Solution Discover Session 3:00pm - Automation and AI Use Cases in Future Guest Experiences 3:30pm - Solution Discover Session 4:00pm - Digital Media and Your Guests: Identifying the Best Applications 4:30pm - Solution Discover Session 5:00pm - End-to-End: Empowering Your Customers Throughout Their Travel Journey
Unsupported Browser Detected
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.