The invitation-only, online forum for CXOs, CCOs and Customer Experience Professionals of SVP/VP/Global Head Seniority only

February 23, 2021 | 12:00 - 4:30pm SGT

NGCX Connect Asia is a private invitation-only virtual event customized for senior customer experience leaders from across industries.

During crisis comes opportunity. The mission of NGCX Asia Connect is to provide an interactive, high-level platform for the exchange of ideas, best practices and timely perspectives during these turbulent times.

The programme will explore critical themes and challenges, such as how to put the customer at the heart of your digital experience strategy; mastering customer-led design; and how to understand customers and their actions across all channels data sources and audiences.

A Unique Experience

The NGCX Connect Virtual Summit is an online forum mirroring our in-person Connect events. We’re bringing you exclusive knowledge from top-notch industry leaders at the touch of a button

Here's what you get when you attend:

Pre-Scheduled 1:1 Meetings

See someone on our attendee list you want to meet? Mutually matched and pre-scheduled 1:1 meetings with your prospects and peers make it easy to further business. No more fruitless conversation. No more tradeshows.

Executive-Level Content

We provide custom-made, high-level content that fosters a fruitful dialogue amongst participants. Engage in in-depth discussions on how senior executives are leading the charge, to provide you with a rare chance to benchmark against the biggest brands in the country.

Exclusive Networking

Meet only the most senior-level executives in an intimate and interactive environment at our breakout rooms, 1:1 meetings, roundtables, and more.

Our Speakers. Your Visionaries.

Millie Gillon

Millie Gillon

MD & Global Head of CX

Standard Chartered Bank

Dipu KV

Dipu KV

President - Operations Communities & CX

Bajaj Allianz

Sandra De Zoysa

Sandra De Zoysa

Group Chief Customer Officer

Dialog Axiata

Caren Cheng

Caren Cheng

Head of Customer & Fulfillment

DiGi Telecommunications

André Grandt

André Grandt

Customer Experience Lead & Transformation Officer


Anila Fredericks

Anila Fredericks

Head of Customer Service Operations

Telstra Global

Raj Chaudhuri

Raj Chaudhuri

VP - CFN Consumer Servicing & JAPA Operations

American Express

Agenda At A Glance

February 23rd, 2021

  • 9:10 am - 9:30 am

    9:10 am - 9:30 am

    How to identify, prioritize and address customers’ fundamental needs and see things from their perspective

    Learn more
  • 9:30 am - 9:50 am

    9:30 am - 9:50 am

    How to quickly make sense all of your available data to learn what happened, what could happen and what you should do next

    Learn more
  • 9:50 am - 10:30 am

    9:50 am - 10:30 am

    How to improve revenue, customer satisfaction, diversity, inclusion and product quality gains

    Learn more
  • 10:35 am - 11:15 am

    10:35 am - 11:15 am

    Mastering customer-led design – How to improve customer experience with intelligent operations

    Learn more
  • 11:20 am - 11:40 am

    11:20 am - 11:40 am

    How to maximise brand value at the intersection of BX and CX

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  • 11:45 am - 12:25 pm

    11:45 am - 12:25 pm

    Digital experience platforms (DXPs) in today’s customer-driven market – How to provide the right content, at the right time, no matter the device or reason for engagement

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  • 12:25 pm - 1:00 pm

    12:25 pm - 1:00 pm

  • 1:00 pm - 1:30 pm

    1:00 pm - 1:30 pm

    How to zero in on data, customer behaviour, and technology to meet your customers’ individual needs without creeping

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  • 1:30 pm - 1:50 pm

    1:30 pm - 1:50 pm

    How to rethink next generation commerce led by experience to create digital interactions that drive a real ROI

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  • 1:55 pm - 2:45 pm

    1:55 pm - 2:45 pm

    Going from Voice-of-the-Customer (VoC) to “Voice-of-X” – How to understand customers and their actions across all channels data sources and audiences

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  • 2:50 pm - 3:50 pm

    2:50 pm - 3:50 pm

    Roundtable 1: How to – Identify and resolve reoccurring customer issues with Robotic Processing Automation (RPA)

    Roundtable 2: How to – Create new, more personalized and richer experiences with APIs

    Roundtable 3: How to –  Deliver amazing mobile experiences that are ahead of all other digital devices

    Roundtable 4: How to – Leverage connected products and other sensor-generated data to enhance the customer experience

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  • 3:55 pm - 4:35 pm

    3:55 pm - 4:35 pm

    Connecting social media and customer service – How to align all of the essential elements of the brand relationship

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  • 4:35 pm - 4:35 pm

    4:35 pm - 4:35 pm

What Attendees Are Saying

“NGCX helped me reconnect with my passion for customer experience”

Ann Marie Cilley
Manager, New Ventures Design

“The best conference I have attended in my journey to transform the culture and member experience”

Wendy Haller
Red Rocks Credit Union

“The content and networking opportunities were top notch”

Sami Nuwar
VP of Customer Experience Strategy
American Bath Group

All of the Major Players in One Place:

Why You Should Listen In

Why You Should Listen In


No Cost to You

Every single session is totally free, no matter what. This is major value at ZERO cost.


Content Always Accessible

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.


No 'Out of Office'
No 'Out of Office'

Enjoy all the perks of a live event while saving travel budget and PTO days.
Enjoy all the perks of a live event while saving travel budget and PTO days.

Let’s Connect & Create A Custom Experience


Hi, I'm Dan, the Sponsorship Director for Next Gen CX Asia Virtual Connect. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!