The invitation-only, online forum for CXOs, CCOs and Customer Experience Professionals of SVP/VP/Global Head Seniority only

February 23, 2021 | 12:00 - 4:30pm SGT

NGCX Connect Asia is a private invitation-only virtual event customized for senior customer experience leaders from across industries.

During crisis comes opportunity. The mission of NGCX Asia Connect is to provide an interactive, high-level platform for the exchange of ideas, best practices and timely perspectives during these turbulent times.

The programme will explore critical themes and challenges, such as how to put the customer at the heart of your digital experience strategy; mastering customer-led design; and how to understand customers and their actions across all channels data sources and audiences.

A Unique Experience


The NGCX Connect Virtual Summit is an online forum mirroring our in-person Connect events. We’re bringing you exclusive knowledge from top-notch industry leaders at the touch of a button

Here's what you get when you attend:

Pre-Scheduled 1:1 Meetings

See someone on our attendee list you want to meet? Mutually matched and pre-scheduled 1:1 meetings with your prospects and peers make it easy to further business. No more fruitless conversation. No more tradeshows.

Executive-Level Content

We provide custom-made, high-level content that fosters a fruitful dialogue amongst participants. Engage in in-depth discussions on how senior executives are leading the charge, to provide you with a rare chance to benchmark against the biggest brands in the country.

Exclusive Networking

Meet only the most senior-level executives in an intimate and interactive environment at our breakout rooms, 1:1 meetings, roundtables, and more.

Our Speakers. Your Visionaries.

Millie Gillon

Millie Gillon

MD & Global Head of CX

Standard Chartered Bank

Sandra De Zoysa

Sandra De Zoysa

Group Chief Customer Officer

Dialog Axiata

Chee Ho Yoon

Chee Ho Yoon

Assistant Vice President Customer Experience

OCBC Bank

Caren Cheng

Caren Cheng

Head of Customer & Fulfillment

DiGi Telecommunications

Dipu KV

Dipu KV

President - Operations Communities & CX

Bajaj Allianz

André Grandt

André Grandt

Customer Experience Lead & Transformation Officer

Roche

Anila Fredericks

Anila Fredericks

Head of Customer Service Operations

Telstra Global

Raj Chaudhuri

Raj Chaudhuri

VP - CFN Consumer Servicing & JAPA Operations

American Express

Luzanne Chong

Luzanne Chong

Head of Customer Experience

Prudential Assurance

Shireesh Mishra

Shireesh Mishra

Regional Head, Analytics & Insights

Citi

Vishwash Gaur

Vishwash Gaur

Head of Customer & Digital Experience

FWD Insurance

Sheng Jie (SJ) Tan

Sheng Jie (SJ) Tan

Head of Marketing, Digital Experience, Distribution Analytics & Technology

Liberty Mutual

Mark Van Den Haak

Mark Van Den Haak

VP of Sales Asia

Tealium

Mina Samaan

Mina Samaan

Team Lead SEA & India

Vonage

Carina Ahlberg

Carina Ahlberg

Head of Customer Experience

Volkswagen Group

Shawn Roy

Shawn Roy

Consumer Insights Lead (SEA & Taiwan)

GSK

Philipp Gockel

Philipp Gockel

Global Snr Leader Customer Delivery Experience

Schneider Electric

Glenn Richmond Y. Ong

Glenn Richmond Y. Ong

Director Customer Experience

Cebu Pacific Air

Frank Ravanelli

Frank Ravanelli

APAC Digital Media & Marketing Operations Lead &Global Head of Affiliates

FOREO

Agenda At A Glance

February 23rd, 2021

  • 9:00 am - 9:10 am

    9:00 am - 9:10 am

    Suhana Begum, Editorial Director, NGCX

    Learn more
  • 9:10 am - 9:30 am

    9:10 am - 9:30 am

    Shireesh Mishra, Regional Head, Analytics & Insights, Citi

    How to identify, prioritize and address customers’ fundamental needs and see things from their perspective

    Learn more
  • 9:30 am - 9:50 am

    9:30 am - 9:50 am

    Chee Ho Yoon, Assistant Vice President Customer Experience, OCBC Bank

    In this session, our world-class CX leader will explore the new reality for CX, offer first-hand examples of how companies have navigated these challenging circumstances, and have an honest discussion about how to plan for 2021 effectively in the face of uncertainty.

    Learn more
  • 9:50 am - 10:40 am

    9:50 am - 10:40 am

    Millie Gillon, MD & Global Head of CX, Standard Chartered Bank
    Dipu KV, President - Operations Communities & CX, Bajaj Allianz
    André Grandt, Customer Experience Lead & Transformation Officer, Roche
    Raj Chaudhuri, VP - CFN Consumer Servicing & JAPA Operations, American Express
    Mina Samaan, Team Lead SEA & India, Vonage
    Frank Ravanelli, APAC Digital Media & Marketing Operations Lead &Global Head of Affiliates, FOREO

    How to improve revenue, customer satisfaction, diversity, inclusion and product quality gains

    Learn more
  • 10:45 am - 11:30 am

    10:45 am - 11:30 am

    Millie Gillon, MD & Global Head of CX, Standard Chartered Bank
    Shireesh Mishra, Regional Head, Analytics & Insights, Citi

    Mastering customer-led design – How to improve customer experience with intelligent operations

    Learn more
  • 11:35 am - 12:00 pm

    11:35 am - 12:00 pm

    Shawn Roy, Consumer Insights Lead (SEA & Taiwan), GSK

    How to maximise brand value at the intersection of BX and CX

    Learn more
  • 12:05 pm - 12:50 pm

    12:05 pm - 12:50 pm

    Sheng Jie (SJ) Tan, Head of Marketing, Digital Experience, Distribution Analytics & Technology, Liberty Mutual

    Digital experience platforms (DXPs) in today’s customer-driven market – How to provide the right content, at the right time, no matter the device or reason for engagement

    Reserved for commercial partner

    Learn more
  • 12:05 pm - 1:05 pm

    12:05 pm - 1:05 pm

    Mark Van Den Haak, VP of Sales Asia, Tealium

    12:15 – 13:15 VIP INVITE ONLY How to Roundtable: Taking a 360 view towards your customer data strategy - connecting the online and offline journey


    Key Takeaways:

    ·        Unifying customer data sources and breaking down silos initiatives

    ·        Real Time Data orchestration success stories

    ·        Data foundation to confidently address and manage risk, governance, security and compliance


    Mark Van Den Haak, VP of Sales Asia, Tealium

    Learn more
  • 12:50 pm - 1:50 pm

    12:50 pm - 1:50 pm

  • 1:50 pm - 2:30 pm

    1:50 pm - 2:30 pm

    Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata
    Anila Fredericks, Head of Customer Service Operations, Telstra Global
    Luzanne Chong, Head of Customer Experience, Prudential Assurance
    Vishwash Gaur, Head of Customer & Digital Experience, FWD Insurance

    How to zero in on data, customer behaviour, and technology to meet your customers’ individual needs without creeping

    Learn more
  • 2:35 pm - 3:20 pm

    2:35 pm - 3:20 pm

    Glenn Richmond Y. Ong, Director Customer Experience, Cebu Pacific Air

    Connecting social media and customer service – How to align all of the essential elements of the brand relationship

    Learn more
  • 3:25 pm - 3:45 pm

    3:25 pm - 3:45 pm

    Philipp Gockel, Global Snr Leader Customer Delivery Experience, Schneider Electric

  • 3:50 pm - 4:50 pm

    3:50 pm - 4:50 pm

    Raj Chaudhuri, VP - CFN Consumer Servicing & JAPA Operations, American Express
    Shawn Roy, Consumer Insights Lead (SEA & Taiwan), GSK
    Dipu KV, President - Operations Communities & CX, Bajaj Allianz

    Roundtable 1: How to – Identify and resolve reoccurring customer issues with Robotic Processing Automation (RPA)

    Raj Chaudhuri, VP Operations, CFN Consumer Servicing & JAPA, American Express


    Roundtable 2: How to –  create a winning post-COVID CX strategy

    Shawn Roy, Consumer Insights Lead (SEA & Taiwan), GSK


    Roundtable 3: How to –  Deliver amazing mobile experiences that are ahead of all other digital devices


    Roundtable 4: How to – Leverage connected products and other sensor-generated data to enhance the customer experience

    Dipu KV, President - Operations, Communities & CX, Bajaj Allianz

    Learn more
  • 4:55 pm - 5:40 pm

    4:55 pm - 5:40 pm

    Carina Ahlberg, Head of Customer Experience, Volkswagen Group

    Going from Voice-of-the-Customer (VoC) to “Voice-of-X” – How to understand customers and their actions across all channels data sources and audiences

    Learn more
  • 5:40 pm - 5:40 pm

    5:40 pm - 5:40 pm

What Attendees Are Saying

“NGCX helped me reconnect with my passion for customer experience”

Ann Marie Cilley
Manager, New Ventures Design
GoodYear

“The best conference I have attended in my journey to transform the culture and member experience”

Wendy Haller
CXO
Red Rocks Credit Union

“The content and networking opportunities were top notch”

Sami Nuwar
VP of Customer Experience Strategy
American Bath Group

All of the Major Players in One Place:

Why You Should Listen In

Why You Should Listen In

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No Cost to You

Every single session is totally free, no matter what. This is major value at ZERO cost.


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Content Always Accessible

If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions.

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No 'Out of Office'
No 'Out of Office'

Enjoy all the perks of a live event while saving travel budget and PTO days.
Enjoy all the perks of a live event while saving travel budget and PTO days.


Let’s Connect & Create A Custom Experience

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Hi, I'm Dan, the Sponsorship Director for Next Gen CX Asia Virtual Connect. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!