How To Design The Most Proactive and Inclusive CX Models

Virtual Event For CX Innovators

 December 10, 2020 | 12pm – 4 pm ET

Learn The Path To CX Excellence

Today’s winning customer experiences are driven by customers themselves—their expectations, their demands, and increasingly, their social priorities and values. But the pathways to proactively meeting customers where, how, and in what capacity they see fit isn’t always clear to the companies that service them.

Founded in 2011, the Next Generation Customer Experience Conference is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2021 and beyond.

The NGCX Virtual Event features a series of 30-minute online case studies, fire-side chats, panel discussions, and town halls from CX leaders at some of the world’s biggest brands. You’ll discover the tactics to compel and inspire modern consumers.

Transformative Content, Just a Click Away

Transformative Content, Just a Click Away

NGCX Virtual Event

Learn From A Variety of CX Experts, Debating Together

Learn from multiple, live conversations so you gain unbiased perspectives on what's working right now. (They might even disagree on some points - but you'll get the full picture.)
Learn from multiple, live conversations so you gain unbiased perspectives on what's working right now. (They might even disagree on some points - but you'll get the full picture.)


NGCX Virtual Event

We Didn't Record This In The Car Last Night

It’s an NGCX Virtual Event, from the Community uniting CX executives since 2011 - so you can trust the quality of information, the presentations, and the format itself.

NGCX Virtual Event

Finally, a Virtual Event Where You Can INTERACT
Finally, a Virtual Event Where You Can INTERACT

Join our virtual roundtable discussions where you’ll get face-to-face interaction with speakers, sponsors and your peers!
Join our virtual roundtable discussions where you’ll get face-to-face interaction with speakers, sponsors and your peers!


Our Speakers. Your Visionaries

Stan Little

Stan Little

Chief Experience Officer

United Way Worldwide

Colin Crowley

Colin Crowley

VP, Customer Experience

Freshly

Amanda Johnson

Amanda Johnson

Director, Marketing Communications, Digital & Media

Herschend Enterprises

William D. Anderson

William D. Anderson

Chief Customer Experience Officer (CCXO)

The First National Bank in Sioux Falls

Susan Mihalick

Susan Mihalick

Customer Experience, Quality Assurance Manager

Freshly

Megan Merrick

Megan Merrick

Online Engagement Manager

Freshly

Chris Rand

Chris Rand

Virtual Event Producer & Research Manager

WBR Insights | NGCX

The NGCX Virtual Event Agenda

All Session times displayed in Eastern Time

  • 11:00 am - 12:00 pm

    11:00 am - 12:00 pm

    Contact Chris Rand at chris.rand@wbresearch.com to register.

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  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

    Chris Rand, Virtual Event Producer & Research Manager, WBR Insights | NGCX

    Speaker: Chris Rand, Virtual Event Producer, NGPX


    Learn more
  • 12:05 pm - 12:15 pm

    12:05 pm - 12:15 pm

  • 12:15 pm - 12:40 pm

    12:15 pm - 12:40 pm

    Stan Little, Chief Experience Officer, United Way Worldwide

    As the world’s largest privately funded nonprofit organization, United Way Worldwide (UWW) sets the bar for donor and stakeholder engagement. Over the past several months, UWW has felt a shift in the giving landscape from new players in the space; changes in how and why people give, and a new generation of donors who want to engage differently and drive change their way. Stan Little, CXO, can discuss his vision and plans for evolving the 135-year-old charity for modern day philanthropy by creating a best-in-class, end-to-end engagement experience for donors, partners and stakeholders.

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  • 12:40 pm - 1:00 pm

    12:40 pm - 1:00 pm

  • 1:00 pm - 1:25 pm

    1:00 pm - 1:25 pm

    Colin Crowley, VP, Customer Experience, Freshly
    William D. Anderson, Chief Customer Experience Officer (CCXO), The First National Bank in Sioux Falls

    As key aspects of the customer experience evolve, business leaders must clearly define which roles and responsibilities within the organization will shape those experiences. This session explores those complexities to hone in on best practices and solutions for aligning internal roles with CX improvements.


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  • 1:25 pm - 1:45 pm

    1:25 pm - 1:45 pm

  • 1:45 pm - 2:10 pm

    1:45 pm - 2:10 pm

    William D. Anderson, Chief Customer Experience Officer (CCXO), The First National Bank in Sioux Falls

    Data-driven insights were once confined to data science teams, but leading enterprises are making these insights more accessible to a wider variety of business users. This session explores opportunities in this area in terms of data-driven improvements to the customer experience.

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  • 2:10 pm - 2:30 pm

    2:10 pm - 2:30 pm

  • 2:30 pm - 2:55 pm

    2:30 pm - 2:55 pm

    Amanda Johnson, Director, Marketing Communications, Digital & Media, Herschend Enterprises
    Colin Crowley, VP, Customer Experience, Freshly

    Your customers are frequently engaged in conversations relevant to your brand, whether you play an active role in them or not. This session identifies opportunities and winning strategies for engaging customers in omnichannel environments “in the right place, and at the right time”—improving their experiences, and your results.

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  • 2:55 pm - 3:15 pm

    2:55 pm - 3:15 pm

  • 3:15 pm - 3:40 pm

    3:15 pm - 3:40 pm

    Susan Mihalick, Customer Experience, Quality Assurance Manager, Freshly
    Megan Merrick, Online Engagement Manager, Freshly

    Customers increasingly expect the brands they love to do more than simply sell. This session identifies the evolving responsibilities of brands in terms of social responsibility, emotional understanding, and expressing empathy during customer interactions—all aspects of the “human touch” modern customers expect.

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  • 3:40 pm - 3:45 pm

    3:40 pm - 3:45 pm

    Chris Rand, Virtual Event Producer & Research Manager, WBR Insights | NGCX

    Speaker: Chris Rand, Virtual Event Producer, NGPX

    Learn more

Word on the Street

LOTS OF TAKEAWAYS

“It was great! The sessions provided valuable information that you could take back and apply to your own company step by step”

Donna Elliott, Manager Customer Experience, Dr. Leonard’s Healthcare Corp

CROSS INDUSTRY

“Great format with the opportunity to hear and interact with speakers from multiple industries”

Kevin Roskopf, Director, Customer Experience, ibSupply.com

SHARE AND LEARN

“NGCX was a great vehicle to share and learn best practices from other practitioners and vendors alike”

Sami Nuwar, VP of Customer Experience Strategy, American Bath Group

All of the Major Players in One Place:

The NGCX Audience Profile

Let’s Connect & Create A Custom Experience

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Hi, I'm Harvey! I'm your Sponsorship Director for the NGCX Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!


In Partnership With:

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

This event is exclusively for practicing customer experience professionals. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.