Transforming Patient Experience. Together.                                                    

December 2-3, 2020 |  12:00pm ET

The World’s Leading Patient Experience Virtual Event

For almost 10 years, healthcare professionals have looked to NGPX to explore the innovative technologies and cutting-edge strategies shaping real patient care today, and opportunities for overcoming cost, adoption, and organizational barriers to success.

Connect virtually with your peers to find out how healthcare professionals across the industry are adapting in response to the COVID-19 crisis.

The NGPX Virtual Event features a series of 30-minute online fireside chats, case studies and panel discussions from talented healthcare professionals across the country. You'll get the tools and strategies you need to reach your full experience-technology potential and deliver exceptional patient experiences.


New Insights, Instant Takeaways

Learn From A Variety of PX Experts, Debating Together

Learn from multiple, live conversations so you gain unbiased perspectives on what's working right now. (They might even disagree on some points - but you'll get the full picture.)

We Didn't Record This In The Car Last Night

It’s an NGPX Virtual Event, from the Community uniting PX executives since 2014 - so you can trust the quality of information, the presentations, and the format itself.

Finally, a Virtual Event Where You Can INTERACT

Join our virtual roundtable discussions where you’ll get face-to-face interaction with speakers, sponsors and your peers!

Our Fearless NGPX Speakers

Mary Cramer

Mary Cramer

Chief Experience Officer

Massachusetts General Hospital

Alan Dubovsky

Alan Dubovsky

Chief Patient Experience Officer

Cedars-Sinai Medical Center

Keith Gran

Keith Gran

Chief Patient Experience Officer

Michigan Medicine

Susannah Rose

Susannah Rose

Associate Chief Experience Officer

Cleveland Clinic

Amy Searls

Amy Searls

Chief Patient Experience Officer

Prime Healthcare

Craig Loundas

Craig Loundas

Associate Vice President, Penn Medicine Experience

Penn Medicine

Thomas G. Howell MD

Thomas G. Howell MD

Medical Director for Patient Experience, Con-OB GYN,

Mayo Clinic Health System

Jason Dupuis

Jason Dupuis

Patient Experience Officer

PM Pediatrics

Lara Burnside

Lara Burnside

Chief Patient Experience Officer

JPS Health Network

Lynn Charbonneau

Lynn Charbonneau

Manager, Patient Relations & Guest Services

Tampa General Hospital

Christine Cunningham

Christine Cunningham

Chief Experience Officer

El Camino Health

Karee Munson

Karee Munson

Senior Advisor, Patient Experience

Mayo Clinic Health System

Michele Perry

Michele Perry

CEO

Relatient

Amber Kissner

Amber Kissner

Consumer Experience Journey Manager

Allina Health

Tracy Laibson

Tracy Laibson

Director of Consumer Experience Strategy

Allina Health

Brian Wynne

Brian Wynne

Vice President

NRC Health

Ryan Donohue

Ryan Donohue

Director, Program Development

NRC Health

Steven Anderson

Steven Anderson

Director, Solutions Engineering

Intrado

Dr. Lyle Berkowitz

Dr. Lyle Berkowitz

Consulting CMO

QliqSOFT

Jolean Sheffield

Jolean Sheffield

VP Product Marketing

QliqSOFT

NGPX Virtual Event Agenda

All times are in Eastern Standard Time (EST)

December 2, 2020

    Setting Up for Success: Communication and Consistency to Meet Patient Needs in Times of Crisis

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

  • 12:05 pm - 12:45 pm

    12:05 pm - 12:45 pm

    Mary Cramer, Chief Experience Officer, Massachusetts General Hospital
    Alan Dubovsky, Chief Patient Experience Officer, Cedars-Sinai Medical Center
    Lynn Charbonneau, Manager, Patient Relations & Guest Services, Tampa General Hospital
    Michele Perry, CEO, Relatient

  • 12:45 pm - 1:05 pm

    12:45 pm - 1:05 pm

  • 1:05 pm - 1:25 pm

    1:05 pm - 1:25 pm

    Amy Searls, Chief Patient Experience Officer, Prime Healthcare

  • 1:25 pm - 1:45 pm

    1:25 pm - 1:45 pm

    Amber Kissner, Consumer Experience Journey Manager, Allina Health
    Tracy Laibson, Director of Consumer Experience Strategy, Allina Health
    Brian Wynne, Vice President, NRC Health

  • 1:45 pm - 2:05 pm

    1:45 pm - 2:05 pm

    Susannah Rose, Associate Chief Experience Officer, Cleveland Clinic


    Learn more
  • 2:05 pm - 2:25 pm

    2:05 pm - 2:25 pm

    Steven Anderson, Director, Solutions Engineering, Intrado
    Dr. Lyle Berkowitz, Consulting CMO, QliqSOFT
    Jolean Sheffield, VP Product Marketing, QliqSOFT

    Steven Anderson – Director, Solutions Engineering, Intrado

    Dr. Lyle Berkowitz, Consulting CMO, QliqSOFT

    Jolean Sheffield, VP Product Marketing, QliqSOFT

    Learn more
  • 2:25 pm - 3:05 pm

    2:25 pm - 3:05 pm

    Live Zoom Roundtables:

    Roundtable #1 – The Evolving Journey of Care 

    Ryan Donohue, Director, Program Development, NRC Health


    Roundtable #2 -- Helping Patients Navigate a Second Wave of COVID-19 and Preparing for a Vaccine 

    Michele Perry, CEO, Relatient 



    Roundtable #3- Patient Care Here, There and Everywhere

    Steven Anderson – Director, Solutions Engineering, Intrado

    Dr. Lyle Berkowitz, Consulting CMO, QliqSOFT

    Jolean Sheffield, VP Product Marketing, QliqSOFT

    Learn more
  • 4:00 pm - 4:10 pm

    4:00 pm - 4:10 pm

December 3, 2020

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

  • 1:20 pm - 1:40 pm

    1:20 pm - 1:40 pm

    Craig Loundas, Associate Vice President, Penn Medicine Experience, Penn Medicine

    Penn Medicine realized that there was great value in capturing and sharing patient and staff stories, but was looking for a way to scale story telling across our 41,00 employee organization. We launched the Penn Medicine Listening Lab: a traveling exhibit as well as a web based platform to share stories to build organizational culture and support the growth of the Penn Medicine Experience.

    • Learn how Penn Medicine harnessed the voices of patients, family members, providers and staff to connect to listening as a form of care
    • Identify how to capture stories to share in a variety of setting
    • Explore ways to engage staff through storytelling
    Learn more
  • 12:35 pm - 12:55 pm

    12:35 pm - 12:55 pm

  • 2:40 pm - 3:00 pm

    2:40 pm - 3:00 pm

    Christine Cunningham, Chief Experience Officer, El Camino Health

  • 12:15 pm - 12:35 pm

    12:15 pm - 12:35 pm

    Thomas G. Howell MD, Medical Director for Patient Experience, Con-OB GYN,, Mayo Clinic Health System

    In the midst of changes associated with COVID, Mayo Clinic instituted many short vignettes to help providers and staff continue to interact effectively with patients. Examples will be shared ranging from techniques to keep a human connection to management of patient behavioral problems.


    Learn more
  • 12:55 pm - 1:15 pm

    12:55 pm - 1:15 pm

    Keith Gran, Chief Patient Experience Officer, Michigan Medicine

    Michigan Medicine has begun the journey of transparency and accountability through public reporting of star ratings and implementation of the Patient Advocacy Reporting System and Co-Worker reporting system in partnership with Vanderbilt University. This session will give an overview of these two initiatives and how they relate to patient experience and how Michigan Medicine will use the data to improve training, coaching and delivery of care.

    Learn more
  • 3:00 pm - 3:10 pm

    3:00 pm - 3:10 pm

Word On The Street

"The speakers were all so heartfelt. How can you not be motivated?"

Lisa Hare, 
Manager, Performance Excellence Support Services, 
Froedtert & the Medical College of Wisconsin

"The pace, content, and collegiality of all was the best I have experienced"

Susan Davis, 
Manager, Volunteer and Courtesy Services, 
Porter Adventist Hospital

“I've learned so much and made great connections”

Theresa Johnson
VP, Patient Experience

Parkland Health & Hospital Systems

Who Attends NGPX?
NGPX brings together 400+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.

Audience breakdown

Let’s Connect & Create A Custom Experience

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Hi, I'm Vince, the Sponsorship Director for NGPX Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

In Partnership With:

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

*PLEASE NOTE: This event is exclusively for healthcare providers. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.