Transforming Patient Experience. Together.
March 10, 2021 | 12:00pm ET
The World’s Leading Patient Experience Virtual Event
For almost 10 years, healthcare professionals have looked to NGPX to explore the innovative technologies and cutting-edge strategies shaping real patient care today, and opportunities for overcoming cost, adoption, and organizational barriers to success.
Connect virtually with your peers to find out how healthcare professionals across the industry are adapting in response to the COVID-19 crisis.
The NGPX Virtual Event features a series of 30-minute online fireside chats, case studies and panel discussions from talented healthcare professionals across the country. You'll get the tools and strategies you need to reach your full experience-technology potential and deliver exceptional patient experiences.
New Insights, Instant Takeaways
Learn From A Variety of PX Experts, Debating Together
Learn from multiple, live conversations so you gain unbiased perspectives on what's working right now. (They might even disagree on some points - but you'll get the full picture.)
We Didn't Record This In The Car Last Night
It’s an NGPX Virtual Event, from the Community uniting PX executives since 2014 - so you can trust the quality of information, the presentations, and the format itself.
Finally, a Virtual Event Where You Can INTERACT
Join our virtual roundtable discussions where you’ll get face-to-face interaction with speakers, sponsors and your peers!
Our Fearless NGPX Speakers
Maureen Fagan
Chief Experience Officer
University of Miami, Miller School of Medicine
Lara Burnside
Chief Patient Experience Officer
JPS Health Network
Peggy Greco, Ph.D.
Medical Director of Patient Experience
Nemours Children's Health System
Lynn Charbonneau
Manager, Patient Relations & Guest Services
Tampa General Hospital
Carlene Parrish
Quality Specialist
Hoag Orthopedic Institute
Jon Langford
Manager, Pulmonary Diagnostic Lab
Texas Childrens Hospital
The NGPX Agenda
All Sessions listed in Eastern Time (ET)
March 10, 2021
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12:00 pm - 12:05 pm
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12:05 pm - 12:40 pm
12:05 pm - 12:40 pm
Panel: COVID-19 Accommodations for Care and Transitioning Back to a “Somewhat-Normal State"
Peggy Greco, Ph.D., Medical Director of Patient Experience, Nemours Children's Health System
Lara Burnside, Chief Patient Experience Officer, JPS Health Network -
12:40 pm - 1:00 pm
12:40 pm - 1:00 pm
Assessing Health Equity: How Do You Know if Your Health Care Setting is Providing Equitable Care?
Learn moreAddressing Inequities in Care: What Are the Solutions on a Systemic As Well As Individual Basis?
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1:00 pm - 1:20 pm
1:00 pm - 1:20 pm
NGPX Partner Presentation
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1:20 pm - 1:40 pm
1:20 pm - 1:40 pm
The Financial Impact of COVID-19 on Health Care Institutions and Patient Experience: Becoming More Lean in 2021
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1:40 pm - 2:00 pm
1:40 pm - 2:00 pm
What to Do when COVID Patients Feel Isolated
Lynn Charbonneau, Manager, Patient Relations & Guest Services, Tampa General Hospital
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2:00 pm - 2:20 pm
2:00 pm - 2:20 pm
Panel: Maintaining Employee Engagement Throughout a Pandemic
Maureen Fagan, Chief Experience Officer, University of Miami, Miller School of Medicine
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2:20 pm - 2:40 pm
2:20 pm - 2:40 pm
Case Study: Challenges of Providing Pain-Relieving Surgeries to Patients in the Midst of a Deadly Pandemic, and the modifications we have made Throughout
Carlene Parrish, Quality Specialist, Hoag Orthopedic Institute
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2:40 pm - 3:20 pm
2:40 pm - 3:20 pm
Live Zoom Roundtables
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3:20 pm - 3:20 pm
3:20 pm - 3:20 pm
End of NGPX Virtual Event
Setting Up for Success: Communication and Consistency to Meet Patient Needs in Times of Crisis
Word on the Street
"The speakers were all so heartfelt. How can you not be motivated?"
Lisa Hare
Manager, Performance Excellence Support Services
Froedtert & the Medical College of Wisconsin
"The pace, content, and collegiality of all was the best I have experienced"
Susan Davis
Manager, Volunteer and Courtesy Services
Porter Adventist Hospital
"I've learned so much and made great connections"
Theresa Johnson,
VP, Patient Experience
Parkland Health & Hospital Systems
Who Attends NGPX?
NGPX brings together 400+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.
Let’s Connect & Create A Custom Experience
How Our Virtual Events Work
*PLEASE NOTE: This event is exclusively for healthcare providers. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.
