Transforming Patient Experience. Together.                                                    

March 10, 2021 |  12:00pm ET

The World’s Leading Patient Experience Virtual Event

For almost 10 years, healthcare professionals have looked to NGPX to explore the innovative technologies and cutting-edge strategies shaping real patient care today, and opportunities for overcoming cost, adoption, and organizational barriers to success.

Connect virtually with your peers to find out how healthcare professionals across the industry are adapting in response to the COVID-19 crisis.

The NGPX Virtual Event features a series of 30-minute online fireside chats, case studies and panel discussions from talented healthcare professionals across the country. You'll get the tools and strategies you need to reach your full experience-technology potential and deliver exceptional patient experiences.

New Insights, Instant Takeaways

Learn From A Variety of PX Experts, Debating Together

Learn from multiple, live conversations so you gain unbiased perspectives on what's working right now. (They might even disagree on some points - but you'll get the full picture.)

We Didn't Record This In The Car Last Night

It’s an NGPX Virtual Event, from the Community uniting PX executives since 2014 - so you can trust the quality of information, the presentations, and the format itself.

Finally, a Virtual Event Where You Can INTERACT

Join our virtual roundtable discussions where you’ll get face-to-face interaction with speakers, sponsors and your peers!

Our Fearless NGPX Speakers

Maureen Fagan

Maureen Fagan

Chief Experience Officer

University of Miami, Miller School of Medicine

Lara Burnside

Lara Burnside

Chief Patient Experience Officer

JPS Health Network

Peggy Greco, Ph.D.

Peggy Greco, Ph.D.

Medical Director of Patient Experience

Nemours Children's Health System

Lynn Charbonneau

Lynn Charbonneau

Manager, Patient Relations & Guest Services

Tampa General Hospital

Carlene Parrish

Carlene Parrish

Quality Specialist

Hoag Orthopedic Institute

Jon Langford

Jon Langford

Manager, Pulmonary Diagnostic Lab

Texas Childrens Hospital

The NGPX Agenda

All Sessions listed in Eastern Time (ET)

March 10, 2021

    Setting Up for Success: Communication and Consistency to Meet Patient Needs in Times of Crisis

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

    Charleen Ring, Program Director, NGPX

    Learn more
  • 12:05 pm - 12:40 pm

    12:05 pm - 12:40 pm

    Peggy Greco, Ph.D., Medical Director of Patient Experience, Nemours Children's Health System
    Lara Burnside, Chief Patient Experience Officer, JPS Health Network

  • 12:40 pm - 1:00 pm

    12:40 pm - 1:00 pm

    Addressing Inequities in Care: What Are the Solutions on a Systemic As Well As Individual Basis?

    Learn more
  • 1:00 pm - 1:20 pm

    1:00 pm - 1:20 pm

  • 1:20 pm - 1:40 pm

    1:20 pm - 1:40 pm

  • 1:40 pm - 2:00 pm

    1:40 pm - 2:00 pm

    Lynn Charbonneau, Manager, Patient Relations & Guest Services, Tampa General Hospital

  • 2:00 pm - 2:20 pm

    2:00 pm - 2:20 pm

    Maureen Fagan, Chief Experience Officer, University of Miami, Miller School of Medicine

  • 2:20 pm - 2:40 pm

    2:20 pm - 2:40 pm

    Carlene Parrish, Quality Specialist, Hoag Orthopedic Institute

  • 2:40 pm - 3:20 pm

    2:40 pm - 3:20 pm

  • 3:20 pm - 3:20 pm

    3:20 pm - 3:20 pm

Word on the Street

"The speakers were all so heartfelt. How can you not be motivated?"

Lisa Hare
Manager, Performance Excellence Support Services
Froedtert & the Medical College of Wisconsin

"The pace, content, and collegiality of all was the best I have experienced"

Susan Davis
Manager, Volunteer and Courtesy Services
Porter Adventist Hospital

"I've learned so much and made great connections"

Theresa Johnson,
VP, Patient Experience
Parkland Health & Hospital Systems

Who Attends NGPX?

NGPX brings together 400+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.

Audience Breakdown

Let’s Connect & Create A Custom Experience


Hi, I'm Michael, the Sponsorship Director for NGPX Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

*PLEASE NOTE: This event is exclusively for healthcare providers. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.