Transforming Patient Experience. Together.                                                    

March 10, 2021 |  12:00pm ET

The World’s Leading Patient Experience Virtual Event

For almost 10 years, healthcare professionals have looked to NGPX to explore the innovative technologies and cutting-edge strategies shaping real patient care today, and opportunities for overcoming cost, adoption, and organizational barriers to success.

Connect virtually with your peers to find out how healthcare professionals across the industry are adapting in response to the COVID-19 crisis.

The NGPX Virtual Event features a series of 30-minute online fireside chats, case studies and panel discussions from talented healthcare professionals across the country. You'll get the tools and strategies you need to reach your full experience-technology potential and deliver exceptional patient experiences.


New Insights, Instant Takeaways

Learn From A Variety of PX Experts, Debating Together

Learn from multiple, live conversations so you gain unbiased perspectives on what's working right now. (They might even disagree on some points - but you'll get the full picture.)

We Didn't Record This In The Car Last Night

It’s an NGPX Virtual Event, from the Community uniting PX executives since 2014 - so you can trust the quality of information, the presentations, and the format itself.

Finally, a Virtual Event Where You Can INTERACT

Use live chat and virtual Q&As to benchmark and connect with peers to beat challenges together. You can be an active participant - or just sit back and take notes – it’s up to you! 

Our Fearless NGPX Speakers

Maureen Fagan

Maureen Fagan

Chief Experience Officer

University of Miami, Miller School of Medicine

Cassandra Crowe-Jackson

Cassandra Crowe-Jackson

Chief Experience Officer

Sharp HealthCare

Lara Burnside

Lara Burnside

Chief Patient Experience Officer

JPS Health Network

Peggy Greco, Ph.D.

Peggy Greco, Ph.D.

Medical Director of Patient Experience

Nemours Children's Health System

Lynn Charbonneau

Lynn Charbonneau

Manager, Patient Relations & Guest Services

Tampa General Hospital

Carlene Parrish

Carlene Parrish

Quality Specialist

Hoag Orthopedic Institute

Justine Jannucci

Justine Jannucci

Senior Program Manager

Memorial Sloan Kettering Cancer Center

Judith Kelman

Judith Kelman

Founder and Director, Visible Ink

Memorial Sloan Kettering Cancer Center

Jon Langford

Jon Langford

Manager, Pulmonary Diagnostic Lab

Texas Childrens Hospital

Paige Wickner

Paige Wickner

Medical Director, Department of Quality and Safety

, Brigham and a Women's Hospital

Karla Cardoza

Karla Cardoza

Corporate Manager, Prime Patient Experience

Prime Healthcare

Greg Miller

Greg Miller

VP, Industry Strategy, Healthcare and Life Sciences

Talkdesk

Anna Twomey

Anna Twomey

Senior Solutions Engineer, Technical Implementation Advisor for Healthcare Vertical in the US

Blue Prism

The NGPX Agenda

All Sessions listed in Eastern Time (ET)

March 10, 2021

    Setting Up for Success: Communication and Consistency to Meet Patient Needs in Times of Crisis

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

    Charleen Ring, Program Director, NGPX

    Learn more
  • 12:05 pm - 12:15 pm

    12:05 pm - 12:15 pm

    Greg Miller, VP, Industry Strategy, Healthcare and Life Sciences, Talkdesk

  • 12:15 pm - 12:55 pm

    12:15 pm - 12:55 pm

    Maureen Fagan, Chief Experience Officer, University of Miami, Miller School of Medicine
    Karla Cardoza, Corporate Manager, Prime Patient Experience, Prime Healthcare
    Greg Miller, VP, Industry Strategy, Healthcare and Life Sciences, Talkdesk
    Lynn Charbonneau, Manager, Patient Relations & Guest Services, Tampa General Hospital


    Learn more
  • 12:55 pm - 1:15 pm

    12:55 pm - 1:15 pm

    Anna Twomey, Senior Solutions Engineer, Technical Implementation Advisor for Healthcare Vertical in the US, Blue Prism

  • 1:15 pm - 1:35 pm

    1:15 pm - 1:35 pm

    Jon Langford, Manager, Pulmonary Diagnostic Lab, Texas Childrens Hospital

    Addressing Inequities in Care: What Are the Solutions on a Systemic As Well As Individual Basis?

    Learn more
  • 1:35 pm - 2:05 pm

    1:35 pm - 2:05 pm

    Justine Jannucci, Senior Program Manager, Memorial Sloan Kettering Cancer Center
    Judith Kelman, Founder and Director, Visible Ink, Memorial Sloan Kettering Cancer Center

    Our Stories Together: How Creating a Space to Share Our Stories Engaged and Inspired Staff and Patients  


    As COVID19 arrived in New York City, Memorial Sloan Kettering maintained its commitment to recognizing the unique experiences of their staff and patients. Through its long-standing program, Visible Ink, and newer initiatives, the MSK team created a space for patients and staff to record their stories. 


    Key takeaways: 

    - Examine the distinctive features of the Visible Ink program  

    - Explore the techniques used to create a space for story collection 

    - Review the artifacts that come from these stories 

    Learn more
  • 2:05 pm - 2:25 pm

    2:05 pm - 2:25 pm

    Paige Wickner, Medical Director, Department of Quality and Safety, , Brigham and a Women's Hospital

  • 2:25 pm - 2:40 pm

    2:25 pm - 2:40 pm

    Lynn Charbonneau, Manager, Patient Relations & Guest Services, Tampa General Hospital

  • 2:40 pm - 3:20 pm

    2:40 pm - 3:20 pm

    Peggy Greco, Ph.D., Medical Director of Patient Experience, Nemours Children's Health System
    Lara Burnside, Chief Patient Experience Officer, JPS Health Network
    Paige Wickner, Medical Director, Department of Quality and Safety, , Brigham and a Women's Hospital

  • 3:20 pm - 3:40 pm

    3:20 pm - 3:40 pm

    Carlene Parrish, Quality Specialist, Hoag Orthopedic Institute

  • 3:40 pm - 4:10 pm

    3:40 pm - 4:10 pm

    Greg Miller, VP, Industry Strategy, Healthcare and Life Sciences, Talkdesk
    Cassandra Crowe-Jackson, Chief Experience Officer, Sharp HealthCare

  • 4:10 pm - 4:10 pm

    4:10 pm - 4:10 pm

Word on the Street

"The speakers were all so heartfelt. How can you not be motivated?"

Lisa Hare
Manager, Performance Excellence Support Services
Froedtert & the Medical College of Wisconsin

"The pace, content, and collegiality of all was the best I have experienced"

Susan Davis
Manager, Volunteer and Courtesy Services
Porter Adventist Hospital

"I've learned so much and made great connections"

Theresa Johnson,
VP, Patient Experience
Parkland Health & Hospital Systems

Who Attends NGPX?


NGPX brings together senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.

Audience Breakdown

Let’s Connect & Create A Custom Experience

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Hi, I'm Michael, the Sponsorship Director for NGPX Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

Our Sponsors

Event Partners

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

*PLEASE NOTE: This event is exclusively for healthcare providers. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.