All times are in Eastern Standard Time (EST)
12:00 pm - 12:05 pm
12:00 pm - 12:05 pm
12:05 pm - 12:15 pm
12:05 pm - 12:15 pm
Justin Everette, VP Marketing, SR Health by Solutionreach
SR Health surveyed patients just before and during the onset of COVID-19 to learn how preferences for provider communication and engagement changed during the pandemic. Learn the most surprising findings you should consider in driving an improved patient communication experience as we kick off today's virtual event.
12:15 pm - 12:40 pm
12:15 pm - 12:40 pm
Sarah Krüg, CEO of CANCER101, Founder of Health Collaboratory
If you could wave a magic wand and change one thing about healthcare, what would change? Learn how over 10,000 patients and care partners responded to this simple question, and how this ignited the co-design of various innovations to address the obstacles they faced.
12:40 pm - 1:00 pm
12:40 pm - 1:00 pm
Kathleen McGrow, DNP, MS, RN, PMP, Chief Nursing Information Officer, Microsoft
What comes next? With all the data that exists on patients, how do you utilize and unify the data to turn insights into action? Learn how Microsoft is developing technology to create a seamless end to end patient experience and what the implications are for the future of healthcare.
1:00 pm - 1:25 pm
1:00 pm - 1:25 pm
Peggy Greco, PhD, Chief Patient Experience Officer, Nemours Children's Health
Mustaqeem Siddiqui, Enterprise Medical Director Mayo Experience Training, Education, Coaching | Consultant in Hematology, Mayo Clinic
Identifying and meeting the needs of diverse patient groups is a pressing need in healthcare, however, there are few hard and fast guidelines for successfully doing so. This session takes a candid look at opportunities to improve patient experience as well as health outcomes for patients with diverse backgrounds.
1:25 pm - 1:45 pm
1:25 pm - 1:45 pm
Robbie Hughes, Founder & CEO, Lumeon
2020 has seen rapid expansion of virtual access to care – but fragmented processes continue to impact patient experience. In this session we draw upon our latest market research to explore the challenges facing patient access departments and their changing role brought about by the pandemic. Learn how providers are thinking beyond video consultations to prepare for consumer-centric ‘joined-up’ care journeys, led by next-generation automation.
1:45 pm - 2:10 pm
1:45 pm - 2:10 pm
Justin Bright, MD, CPXP, Assistant Medical Director, Patient Experience, Department of Emergency Medicine, Henry Ford Hospital
Emily Parks, Supervisor, Vocational Program, Cornerstone Montgomery Inc., Patient Advocate and Public Speaker
The COVID-19 pandemic has awakened healthcare organizations to operational challenges and improvement areas that otherwise might have gone unnoticed. This session is designed to help organizations identify opportunities to improve and protect operations that drive patient experiences long term.
2:10 pm - 2:30 pm
2:10 pm - 2:30 pm
Misti Allison, MPH, IPC, Senior Product Marketing Manager, Alida
Healthcare organizations have to focus on patients at the human level and understand the “why” behind the “what”, because transactional data can’t tell you everything. Learn how continuous two-way communication and engagement with patients connects siloed data points to uncover actionable insights about what patients value most in their healthcare journey.
2:30 pm - 2:55 pm
2:30 pm - 2:55 pm
Lynn Charbonneau, Manager, Patient Relations & Guest Services, Tampa General Hospital
Timothy Weaver, Public Speaker, Patient Advocate
Just as providers grapple with the difficulties of the pandemic, patients must adapt to strict visitation limitations and other hardships associated with changes in hospital policies and the unpredictability of this year’s hospital environments. This session hones in on those experiences, identifying pain points and best practices for maintaining patient-centered care during a pandemic.
2:55 pm - 3:15 pm
2:55 pm - 3:15 pm
Peggy Greco, PhD, Chief Patient Experience Officer, Nemours Children's Health
Lisa Rubino, Director of Patient Experience, Boston Children's Hospital
Each patient interaction creates valuable data, whether healthcare organizations are capturing and analyzing that data or not. This session takes an in-depth look at new ways to generate insights from patient demographics, subgroups, and interactions, then leverage those insights for operational advantages.
3:15 pm - 3:20 pm
3:15 pm - 3:20 pm