Transforming Patient Experience. Together.                                                    

November 5, 2020 |  12:00pm ET

Improving the Patient Experience by Organizational Design

Each patient’s experience is impacted by systemic factors in healthcare organizations—logistics, operational performance, and stakeholder acceptance of ambitious programs and technologies play an invisible role. This digital summit investigates the cultural, strategic, and organizational steps required to create long-term value in patient experiences, and in the organization.

Reserve your FREE seat at this virtual event and level up your PX playbook in time for 2021.

Our Speakers:

Lynn Charbonneau

Lynn Charbonneau

Manager, Patient Relations & Guest Services

Tampa General Hospital

Justin Bright, MD, CPXP

Justin Bright, MD, CPXP

Assistant Medical Director, Patient Experience

Department of Emergency Medicine, Henry Ford Hospital

Sarah Krüg

Sarah Krüg


Founder of Health Collaboratory

Peggy Greco, Ph.D.

Peggy Greco, Ph.D.

Medical Director of Patient Experience

Nemours Children's Health System

Emily Parks

Emily Parks

Program Supervisor, Cornerstone Montgomery

Patient Advocate and Public Speaker

Chris Rand

Chris Rand

Event Producer & Research Manager

NGPX | WBR Insights

NGPX Virtual Event Agenda

All times are in Eastern Standard Time (EST)

November 5, 2020

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

  • 12:05 pm - 12:15 pm

    12:05 pm - 12:15 pm

  • 12:15 pm - 12:40 pm

    12:15 pm - 12:40 pm

    Sarah Krüg, CEO of CANCER101, Founder of Health Collaboratory

    A special address from our keynote speaker, to be determined soon.

    Learn more
  • 12:40 pm - 1:10 pm

    12:40 pm - 1:10 pm

  • 1:10 pm - 1:35 pm

    1:10 pm - 1:35 pm

    Peggy Greco, Ph.D., Medical Director of Patient Experience, Nemours Children's Health System

    It’s understood that inequalities in healthcare have a significant impact on the experiences and outcomes of minorities. What is less clear is how these issues can be resolved. This session takes a candidate look at opportunities to improve patient outcomes for patients with diverse backgrounds.

    Learn more
  • 1:35 pm - 1:55 pm

    1:35 pm - 1:55 pm

  • 1:55 pm - 2:20 pm

    1:55 pm - 2:20 pm

    Justin Bright, MD, CPXP, Assistant Medical Director, Patient Experience, Department of Emergency Medicine, Henry Ford Hospital
    Emily Parks, Program Supervisor, Cornerstone Montgomery, Patient Advocate and Public Speaker

    The COVID-19 pandemic has awakened healthcare organizations to operational challenges and improvement areas that otherwise might have gone unnoticed. This session is designed to help organizations identify opportunities to improve and protect operations that drive patient experiences long term.

    Learn more
  • 2:20 pm - 2:40 pm

    2:20 pm - 2:40 pm

  • 2:40 pm - 3:05 pm

    2:40 pm - 3:05 pm

    Lynn Charbonneau, Manager, Patient Relations & Guest Services, Tampa General Hospital

    Just as providers grapple with the difficulties of the pandemic, patients must adapt to strict visitation limitations and other hardships associated with changes in hospital policies and the unpredictability of this year’s hospital environments. This session hones in on those experiences, identifying pain points and best practices for maintaining patient-centered care during a pandemic.

    Learn more
  • 3:05 pm - 3:25 pm

    3:05 pm - 3:25 pm

  • 3:25 pm - 3:50 pm

    3:25 pm - 3:50 pm

    Peggy Greco, Ph.D., Medical Director of Patient Experience, Nemours Children's Health System

    Each patient interaction creates valuable data, whether healthcare organizations are capturing and analyzing that data or not. This session takes an in-depth look at new ways to generate insights from patient demographics, subgroups, and interactions, then leverage those insights for operational advantages.

    Learn more
  • 3:50 pm - 3:55 pm

    3:50 pm - 3:55 pm

Word On The Street

"The speakers were all so heartfelt. How can you not be motivated?"

Lisa Hare, 
Manager, Performance Excellence Support Services, 
Froedtert & the Medical College of Wisconsin

"The pace, content, and collegiality of all was the best I have experienced"

Susan Davis, 
Manager, Volunteer and Courtesy Services, 
Porter Adventist Hospital

“I've learned so much and made great connections”

Theresa Johnson
VP, Patient Experience

Parkland Health & Hospital Systems

Who Attends NGPX?
NGPX brings together 400+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.

Audience breakdown

Leading Content. Zero Cost. Zero Travel.

Hear Firsthand From Seasoned Innovators, at Zero Cost

Listen to leading experts for an honest, unbiased view of what works now and where the future is headed. Every single session is totally free. This is major value at zero cost.

Get Solutions To Your Most Pressing Problems, Always

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the industry forward. If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions

Watch From Your Own Home, No OOO Needed

Since the event has multiple sessions, you select the material that makes the most sense for you.  Listen in during the live broadcast, or access the session on demand later—once you register, it’s up to you! Enjoy all the perks of a live event while saving travel budget and PTO days.

In Partnership With:

Let’s Connect & Create A Custom Experience


Hi, I'm Mike, the Sponsorship Director for NGPX Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!