Transforming Patient Experience. Together.                                                    

November 5, 2020 |  12:00pm ET

Improving the Patient Experience by Organizational Design

Each patient’s experience is impacted by systemic factors in healthcare organizations—logistics, operational performance, and stakeholder acceptance of ambitious programs and technologies play an invisible role. This digital summit investigates the cultural, strategic, and organizational steps required to create long-term value in patient experiences, and in the organization.

NGPX Virtual Event Agenda

All times are in Eastern Standard Time (EST)

November 5, 2020

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

  • 12:05 pm - 12:15 pm

    12:05 pm - 12:15 pm

  • 12:15 pm - 12:40 pm

    12:15 pm - 12:40 pm

    A special address from our keynote speaker, to be determined soon.

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  • 12:40 pm - 1:10 pm

    12:40 pm - 1:10 pm

  • 1:10 pm - 1:35 pm

    1:10 pm - 1:35 pm

    The ways in which healthcare organizations measure and improve employee experiences must evolve to include a wider variety of both quantitative and qualitative factors. Healthcare organizations must improve how they listen to patients and their families, then apply those insights across the organization as well. This session identifies and defines new best practices in improving and measuring the success of patient experiences.

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  • 1:35 pm - 1:55 pm

    1:35 pm - 1:55 pm

  • 1:55 pm - 2:20 pm

    1:55 pm - 2:20 pm

    The COVID-19 pandemic awakened healthcare organizations to operational challenges and improvement areas that otherwise might have gone unnoticed. This session is designed to help organizations identify opportunities to improve and and protect operations that drive patient experiences long term.

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  • 2:20 pm - 2:40 pm

    2:20 pm - 2:40 pm

  • 2:40 pm - 3:05 pm

    2:40 pm - 3:05 pm

    Financial experiences can be among the most inconsequential or the most upsetting aspects of patients’ overall care experiences. This session identifies opportunities for healthcare organizations to remove the “X factors” from the financial experience, increasing the likelihood patients will have a great care experience overall. 

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  • 3:05 pm - 3:25 pm

    3:05 pm - 3:25 pm

  • 3:25 pm - 3:50 pm

    3:25 pm - 3:50 pm

    Each patient interaction creates valuable data, whether healthcare organizations are capturing and analyzing that data or not. This session takes an in-depth look at new ways to generate insights from patient interactions, then leverage those insights for operational advantages.

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  • 3:50 pm - 3:55 pm

    3:50 pm - 3:55 pm

Word On The Street

"The speakers were all so heartfelt. How can you not be motivated?"

Lisa Hare, 
Manager, Performance Excellence Support Services, 
Froedtert & the Medical College of Wisconsin

"The pace, content, and collegiality of all was the best I have experienced"

Susan Davis, 
Manager, Volunteer and Courtesy Services, 
Porter Adventist Hospital

“I've learned so much and made great connections”

Theresa Johnson
VP, Patient Experience

Parkland Health & Hospital Systems

Who Attends NGPX?
NGPX brings together 400+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.

Audience breakdown

Leading Content. Zero Cost. Zero Travel.

Hear Firsthand From Seasoned Innovators, at Zero Cost

Listen to leading experts for an honest, unbiased view of what works now and where the future is headed. Every single session is totally free. This is major value at zero cost.


Get Solutions To Your Most Pressing Problems, Always

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the industry forward. If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions

Watch From Your Own Home, No OOO Needed

Since the event has multiple sessions, you select the material that makes the most sense for you.  Listen in during the live broadcast, or access the session on demand later—once you register, it’s up to you! Enjoy all the perks of a live event while saving travel budget and PTO days.


In Partnership With:

Let’s Connect & Create A Custom Experience

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Hi, I'm Mike, the Sponsorship Director for NGPX Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!