Transforming Patient Experience. Together.                                                    


Improving the Patient Experience by Organizational Design

Each patient’s experience is impacted by systemic factors in healthcare organizations—logistics, operational performance, and stakeholder acceptance of ambitious programs and technologies play an invisible role. This digital summit investigates the cultural, strategic, and organizational steps required to create long-term value in patient experiences, and in the organization.

Reserve your FREE seat at this virtual event and level up your PX playbook in time for 2021.

Our Speakers:

Lynn Charbonneau

Lynn Charbonneau

Manager, Patient Relations & Guest Services

Tampa General Hospital

Justin Bright, MD, CPXP

Justin Bright, MD, CPXP

Assistant Medical Director, Patient Experience

Department of Emergency Medicine, Henry Ford Hospital

Sarah Krüg

Sarah Krüg


Founder of Health Collaboratory

Mustaqeem Siddiqui

Mustaqeem Siddiqui

Enterprise Medical Director Mayo Experience Training, Education, Coaching | Consultant in Hematology

Mayo Clinic

Peggy Greco, Ph.D.

Peggy Greco, Ph.D.

Medical Director of Patient Experience

Nemours Children's Health System

Emily Parks

Emily Parks

Supervisor, Vocational Program, Cornerstone Montgomery Inc.

Patient Advocate and Public Speaker

Lisa Rubino

Lisa Rubino

Director of Patient Experience

Boston Children's Hospital

Timothy Weaver

Timothy Weaver

Public Speaker

Patient Advocate

Justin Everette

Justin Everette

VP Marketing

SR Health by Solutionreach

Robbie Hughes

Robbie Hughes

Founder & CEO


Kathleen McGrow, DNP, MS, RN, PMP

Kathleen McGrow, DNP, MS, RN, PMP

Chief Nursing Information Officer


Misti Allison, MPH, IPC

Misti Allison, MPH, IPC

Senior Product Marketing Manager


Chris Rand

Chris Rand

Event Producer & Research Manager

NGPX | WBR Insights

NGPX Virtual Event Agenda

All times are in Eastern Standard Time (EST)

November 5, 2020

  • 12:00 pm - 12:05 pm

    12:00 pm - 12:05 pm

  • 12:05 pm - 12:15 pm

    12:05 pm - 12:15 pm

    Justin Everette, VP Marketing, SR Health by Solutionreach

    SR Health surveyed patients just before and during the onset of COVID-19 to learn how preferences for provider communication and engagement changed during the pandemic. Learn the most surprising findings you should consider in driving an improved patient communication experience as we kick off today's virtual event.

    Learn more
  • 12:15 pm - 12:40 pm

    12:15 pm - 12:40 pm

    Sarah Krüg, CEO of CANCER101, Founder of Health Collaboratory

    If you could wave a magic wand and change one thing about healthcare, what would change? Learn how over 10,000 patients and care partners responded to this simple question, and how this ignited the co-design of various innovations to address the obstacles they faced. 

    Learn more
  • 12:40 pm - 1:00 pm

    12:40 pm - 1:00 pm

    Kathleen McGrow, DNP, MS, RN, PMP, Chief Nursing Information Officer, Microsoft

    What comes next? With all the data that exists on patients, how do you utilize and unify the data to turn insights into action? Learn how Microsoft is developing technology to create a seamless end to end patient experience and what the implications are for the future of healthcare.

    Learn more
  • 1:00 pm - 1:25 pm

    1:00 pm - 1:25 pm

    Peggy Greco, Ph.D., Medical Director of Patient Experience, Nemours Children's Health System
    Mustaqeem Siddiqui, Enterprise Medical Director Mayo Experience Training, Education, Coaching | Consultant in Hematology, Mayo Clinic

    Identifying and meeting the needs of diverse patient groups is a pressing need in healthcare, however, there are few hard and fast guidelines for successfully doing so. This session takes a candid look at opportunities to improve patient experience as well as health outcomes for patients with diverse backgrounds. 

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  • 1:25 pm - 1:45 pm

    1:25 pm - 1:45 pm

    Robbie Hughes, Founder & CEO, Lumeon

    2020 has seen rapid expansion of virtual access to care – but fragmented processes continue to impact patient experience. In this session we draw upon our latest market research to explore the challenges facing patient access departments and their changing role brought about by the pandemic. Learn how providers are thinking beyond video consultations to prepare for consumer-centric ‘joined-up’ care journeys, led by next-generation automation. 

    Learn more
  • 1:45 pm - 2:10 pm

    1:45 pm - 2:10 pm

    Justin Bright, MD, CPXP, Assistant Medical Director, Patient Experience, Department of Emergency Medicine, Henry Ford Hospital
    Emily Parks, Supervisor, Vocational Program, Cornerstone Montgomery Inc., Patient Advocate and Public Speaker

    The COVID-19 pandemic has awakened healthcare organizations to operational challenges and improvement areas that otherwise might have gone unnoticed. This session is designed to help organizations identify opportunities to improve and protect operations that drive patient experiences long term.

    Learn more
  • 2:10 pm - 2:30 pm

    2:10 pm - 2:30 pm

    Misti Allison, MPH, IPC, Senior Product Marketing Manager, Alida

    Healthcare organizations have to focus on patients at the human level and understand the “why” behind the “what”, because transactional data can’t tell you everything. Learn how continuous two-way communication and engagement with patients connects siloed data points to uncover actionable insights about what patients value most in their healthcare journey. 

    Learn more
  • 2:30 pm - 2:55 pm

    2:30 pm - 2:55 pm

    Lynn Charbonneau, Manager, Patient Relations & Guest Services, Tampa General Hospital
    Timothy Weaver, Public Speaker, Patient Advocate

    Just as providers grapple with the difficulties of the pandemic, patients must adapt to strict visitation limitations and other hardships associated with changes in hospital policies and the unpredictability of this year’s hospital environments. This session hones in on those experiences, identifying pain points and best practices for maintaining patient-centered care during a pandemic.

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  • 2:55 pm - 3:15 pm

    2:55 pm - 3:15 pm

    Peggy Greco, Ph.D., Medical Director of Patient Experience, Nemours Children's Health System
    Lisa Rubino, Director of Patient Experience, Boston Children's Hospital

    Each patient interaction creates valuable data, whether healthcare organizations are capturing and analyzing that data or not. This session takes an in-depth look at new ways to generate insights from patient demographics, subgroups, and interactions, then leverage those insights for operational advantages.

    Learn more
  • 3:15 pm - 3:20 pm

    3:15 pm - 3:20 pm

Word On The Street

"The speakers were all so heartfelt. How can you not be motivated?"

Lisa Hare, 
Manager, Performance Excellence Support Services, 
Froedtert & the Medical College of Wisconsin

"The pace, content, and collegiality of all was the best I have experienced"

Susan Davis, 
Manager, Volunteer and Courtesy Services, 
Porter Adventist Hospital

“I've learned so much and made great connections”

Theresa Johnson
VP, Patient Experience

Parkland Health & Hospital Systems

Who Attends NGPX?
NGPX brings together 400+ senior-level healthcare professionals responsible for patient experience outcomes. As NGPX expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event.

Audience breakdown

Leading Content. Zero Cost. Zero Travel.

Hear Firsthand From Seasoned Innovators, at Zero Cost

Listen to leading experts for an honest, unbiased view of what works now and where the future is headed. Every single session is totally free. This is major value at zero cost.

Get Solutions To Your Most Pressing Problems, Always

Hear from your industry peers about their recent successes, as well as solution providers about the leading tools driving the industry forward. If you can't make all of the sessions, no biggie. Everyone registered gets a copy of the on-demand sessions

Watch From Your Own Home, No OOO Needed

Since the event has multiple sessions, you select the material that makes the most sense for you.  Listen in during the live broadcast, or access the session on demand later—once you register, it’s up to you! Enjoy all the perks of a live event while saving travel budget and PTO days.

In Partnership With:

Let’s Connect & Create A Custom Experience


Hi, I'm Mike, the Sponsorship Director for NGPX Virtual Event. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!

How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

*This event is exclusively for practicing healthcare executives from appropriate organizations. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.