Beyond CAHPS: Delivering Better Patient Experiences with an Always-On Approach


Tuesday, June 15, 2021 | 11am-12pm ET

New Norms = Newer Approaches, Keep Up the Pace

With increasing competition, and patient expectations continuously changing, relying solely on the insights from CAHPS questions is no longer enough. Providers need to consistently listen to the needs of their patients in order to adapt and stay a step ahead.

In this webinar we will discuss different approaches that organizations can adopt based on their patient relationships. From entire campaigns around their patients, to feedback collection after every interaction, and NPS (Net Promoter Scores), we will uncover the benefits of using alternative methods to take your patient experience to the next level.

Discover the Next Generation of Patient Experience

In a world of patient choice, understanding and taking action on patient feedback & sentiment are critical to gaining & retaining their trust and loyalty. After just one hour, you'll walk away with a digital roadmap on how to:

    • Re-think how to understand patient experience beyond standard surveys.
    • Understand flexible approaches to patient experience feedback based on your situation and your goals.
    • Examine employee and clinician sentiment to improve patient interactions.
    • Benefits of incorporating new feedback programs into your current process.

Lewis Mattison
Healthcare Advisor 

Lewis is an industry advisor to SurveyMonkey Enterprise on healthcare. Previously, Lewis headed the FutureVentures group at Anthem where his focus was on funding and growing new lines of business that extend beyond Anthem’s core insurance business models. 

Prior to Anthem, Lewis was an advisor to Health Evolution Partners, a private equity fund. And, prior to HEP, Lewis served as Senior Advisor to the National Coordinator for Health IT where he helped in the establishment of this office as a formal, new entity within the Federal Government at the U.S. Department of Health and Human Services.

Why Our Webinars Are Different


Join the convo with ease: You don't need to download or install any software to join us, just internet access! Not to mention, it's absolutely free.


We've done the work for you: Hours or research, tons of insights, and industry-backed findings packed into a one-hour interactive virtual experience for your team.


For experts, by experts: Hear from patient experience trailblazers with decades of experience in the healthcare industry.


Don't just watch, truly connect with globally recognized visionaries by asking your most pressing questions during our LIVE Q&A session.


Watch on-demand: Can't join us live? We'll send the full recording to your email after the close of the webinar—add your name to our guest list and you're in!

A Glimpse at Our Past NGPX Attendees