The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support
November 17 - 18, 2020 | 12:15 - 5:10pm ET
The Field Service Connect Virtual Event
Field Service Connect is a private, invitation-only virtual event customized for leaders in customer success, service and support.
During crisis comes opportunity. The mission of Field Service Connect is to provide an interactive, high-level platform for the exchange of ideas, best practices and timely perspectives on moving beyond these turbulent times.
A Unique Experience
Here's what you get when you attend:
Pre-Scheduled 1:1 Meetings
Executive-Level Content
Exclusive Networking
Agenda At A Glance
All Session times displayed in Eastern Time
Tuesday 17th
12:15 pm - 12:25 pm
DELEGATE ORIENTATION
12:25 pm - 12:30 pm
CHAIRPERSONS OPENING WELCOME & OPENING REMARKS
12:30 pm - 1:00 pm
PANEL DISCUSSION: Moving With The Speed Of The Pandemic – Adapting To Become An Agile And Innovative Service Organization
1:00 pm - 1:30 pm
KEYNOTE: Advancing Service Together: Orchestrating Customers, Data And Workforce For Success
1:30 pm - 2:00 pm
FIRESIDE CHAT: Making Leaps Through Digitization And Connected Service
2:00 pm - 2:30 pm
KEYNOTE: Accelerating Digital Transformation In The Field: Executive Insights
2:30 pm - 2:45 pm
BREAK
2:45 pm - 3:15 pm
KEYNOTE: Driving Technician Productivity Through Service Supply Chain Innovation
3:15 pm - 3:45 pm
KEYNOTE: Connecting Field Service To End-To-End Business Processes
3:45 pm - 4:15 pm
PANEL DISCUSSION: How Industry 4.0 And Advancements In Technology Have Impacted Customer Experience
4:15 pm - 4:25 pm
TRANSITION INTO INTERACTIVE VIP ROUNDTABLES:
4:25 pm - 5:10 pm
INTERACTIVE VIP ROUNDTABLES:
Wednesday 18th
12:15 pm - 12:30 pm
Chairperson’s Welcome & Opening Remarks
12:30 pm - 1:05 pm
PANEL DISCUSSION: Alleviating Safety Concerns - How To Keep Both Staff And Customers Safe And Sane In A Time Of Crisis
1:05 pm - 1:40 pm
FIRESIDE CHAT: Leveraging Data And Cutting-Edge Technologies To Serve Your Customers In A Socially Distanced World
1:40 pm - 2:15 pm
FIRESIDE CHAT: Rebuilding And Reframing Service Offerings To be More Flexible And Meet Your Customer Needs In Challenging Times
2:15 pm - 2:30 pm
BREAK
2:30 pm - 3:00 pm
PANEL DISCUSSION: How Toshiba Global Commerce Solutions Uses AR And Remote Assistance In Field Services To Improve The Consumer Experience And Drive Down Cost
3:00 pm - 3:30 pm
FIRESIDE CHAT: Becoming A Customer Centric Organization
3:30 pm - 4:00 pm
FIRESIDE CHAT: Training, Information & Knowledge Management In A Covid and Post Covid World
4:00 pm - 4:10 pm
TRANSITION INTO INTERACTIVE VIP ROUNDTABLES:
4:10 pm - 4:55 pm
INTERACTIVE VIP ROUNDTABLES:
Word On The Street
"It’s a good balance between general sessions, round tables and one-to-one meetings. I’ll follow-up with the solutions providers I met and very much enjoyed the presentations during the general sessions. This is what I need to improve my own operations. Great job!"
Didier Teiller
SVP, Customer Care
LECTRA
“I like the small group format, it allow one-on-ones to discuss challenges, opportunities and strategies. The 30 minute vendor meetings are very effective in determining next step, or not.”
Brian Craft
Director, National Service
ALIXA RX
"The event was really designed around the attendees with plenty of time for networking, great presentations, and roundtable discussions. Attendees could selectively meet 1-on-1 with vendors in a low-pressure setting. My biggest take-aways were based on insights gained from other industry peers, which provided great value!”
Peter Seyfert
Director
SIEMENS DIGITAL BUILDINGS
Let’s Connect & Create A Custom Experience
Bringing Together The Best In Service
Our Sponsors:
How Our Virtual Events Work
This event is exclusively for service and support executives. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.
