All Session times displayed in Eastern Time
Tuesday 17th
12:15 pm - 12:25 pm
DELEGATE ORIENTATION
12:25 pm - 12:30 pm
CHAIRPERSONS OPENING WELCOME & OPENING REMARKS
12:30 pm - 1:00 pm
PANEL DISCUSSION: Moving With The Speed Of The Pandemic – Adapting To Become An Agile And Innovative Service Organization
1:00 pm - 1:30 pm
KEYNOTE: Advancing Service Together: Orchestrating Customers, Data And Workforce For Success
1:30 pm - 2:00 pm
FIRESIDE CHAT: Making Leaps Through Digitization And Connected Service
2:00 pm - 2:30 pm
KEYNOTE: Accelerating Digital Transformation In The Field: Executive Insights
2:30 pm - 2:45 pm
BREAK
2:45 pm - 3:15 pm
KEYNOTE: Driving Technician Productivity Through Service Supply Chain Innovation
3:15 pm - 3:45 pm
KEYNOTE: Connecting Field Service To End-To-End Business Processes
3:45 pm - 4:15 pm
PANEL DISCUSSION: How Industry 4.0 And Advancements In Technology Have Impacted Customer Experience
4:15 pm - 4:25 pm
TRANSITION INTO INTERACTIVE VIP ROUNDTABLES:
4:25 pm - 5:10 pm
INTERACTIVE VIP ROUNDTABLES:
Wednesday 18th
12:15 pm - 12:30 pm
Chairperson’s Welcome & Opening Remarks
12:30 pm - 1:05 pm
PANEL DISCUSSION: Alleviating Safety Concerns - How To Keep Both Staff And Customers Safe And Sane In A Time Of Crisis
1:05 pm - 1:40 pm
FIRESIDE CHAT: Leveraging Data And Cutting-Edge Technologies To Serve Your Customers In A Socially Distanced World
1:40 pm - 2:15 pm
FIRESIDE CHAT: Rebuilding And Reframing Service Offerings To be More Flexible And Meet Your Customer Needs In Challenging Times
2:15 pm - 2:30 pm
BREAK
2:30 pm - 3:00 pm
PANEL DISCUSSION: How Toshiba Global Commerce Solutions Uses AR And Remote Assistance In Field Services To Improve The Consumer Experience And Drive Down Cost
3:00 pm - 3:30 pm
FIRESIDE CHAT: Becoming A Customer Centric Organization
3:30 pm - 4:00 pm
FIRESIDE CHAT: Training, Information & Knowledge Management In A Covid and Post Covid World
4:00 pm - 4:10 pm
TRANSITION INTO INTERACTIVE VIP ROUNDTABLES:
4:10 pm - 4:55 pm
INTERACTIVE VIP ROUNDTABLES:
"It’s a good balance between general sessions, round tables and one-to-one meetings. I’ll follow-up with the solutions providers I met and very much enjoyed the presentations during the general sessions. This is what I need to improve my own operations. Great job!"
Didier Teiller
SVP, Customer Care
LECTRA
“I like the small group format, it allow one-on-ones to discuss challenges, opportunities and strategies. The 30 minute vendor meetings are very effective in determining next step, or not.”
Brian Craft
Director, National Service
ALIXA RX
"The event was really designed around the attendees with plenty of time for networking, great presentations, and roundtable discussions. Attendees could selectively meet 1-on-1 with vendors in a low-pressure setting. My biggest take-aways were based on insights gained from other industry peers, which provided great value!”
Peter Seyfert
Director
SIEMENS DIGITAL BUILDINGS