Carolyn Bojanowski
SVP, GM, eCommerce
SEPHORA
Mike LaVitola
CEO & Co-Founder
Foxtrot
Krista Bourne
SVP and President, Sales and Operations, Verizon Consumer Group
Verizon
Jason Williams
VP, Athlete Technology
Dick's Sporting Goods
Brent Paulsen
Managing Director, Head of Retail
UNTUCKit
Angela Gearhart
VP, Brand Experience
SleepNumber
Steven Freeman
Director, Product Management
Lowe's Companies, Inc.
Lisa Erickson
Senior Director, CRM, Loyalty
Sleep Number Corporation
Sonia Anand
Director, Global Omni Channel Experience
MAC Cosmetics
Mark Cardinale
Director, Retail Store Operations
The North Face
Sarah Tava
Director of Brand Stores
Fjallraven North America
Vicki Lyngstad
Manager, Store Systems and Operations
Designer Brands
Will Eadie
Digital Workplace Evangelist, Workjam CRO
Workjam
Melissa Wong
CEO
Retail Zipline
Curtis Campbell
Senior Marketing Manager
Hughes
Jordan Ekers
Co-Founder and CEO
Nudge
Leslie Hand
VP
IDC Retail Insights
Jeremy Duimstra
SVP Connected Experiences
Valtech
Alex Fisher
VP, Retail, North America
Afterpay
Sessions listed in Eastern Time (ET)
12:00 pm - 12:30 pm
12:00 pm - 12:30 pm
What a way to start your day! Kick off your Future Stores Connect Virtual experience by joining your fellow retail peers in an informal speed networking activity. Like speed dating, you’ll have 5 minutes to meet with 1 or 2 retailers before rotating to the next session. You’ll meet lots of fellow peers before the virtual summit begins. Starter questions will be provided to help break the ice, so what are you waiting for? Don’t miss this opportunity meet your Future Stores retailer peers!
12:30 pm - 12:35 pm
12:30 pm - 12:35 pm
12:35 pm - 12:45 pm
12:35 pm - 12:45 pm
Jordan Ekers, Co-Founder and CEO, Nudge
12:45 pm - 1:15 pm
12:45 pm - 1:15 pm
Brent Paulsen, Managing Director, Head of Retail, UNTUCKit
Sonia Anand, Director, Global Omni Channel Experience, MAC Cosmetics
Steven Freeman, Director, Product Management, Lowe's Companies, Inc.
Mike LaVitola, CEO & Co-Founder, Foxtrot
Jeremy Duimstra, SVP Connected Experiences, Valtech
Omnichannel execution has accelerated tremendously over the last year due to the COVID pandemic. What does the next phase of omnichannel look like, and how can you ensure that your channels work together efficiently to meet your customer needs? This session looks at topics like:
1:15 pm - 1:35 pm
1:15 pm - 1:35 pm
Sarah Tava, Director of Brand Stores, Fjallraven North America
Melissa Wong, CEO, Retail Zipline
Despite its irrefutable damage to the retail industry, the pandemic helped many agile retailers accelerate innovation. In this session, we will learn how outdoor retailer, Fjällräven, was able to transform operationally to be more responsive to market demands and meet customers where they were. In this session you will learn:
· The important link between communications and store execution
· How to engage your fleet to drive better business results
· The link between values and performance in times of uncertainty
1:35 pm - 1:55 pm
1:35 pm - 1:55 pm
Carolyn Bojanowski, SVP, GM, eCommerce, SEPHORA
This interview-style session looks at ways to better connect online and offline channels as the lines between them continue to blur.
1:55 pm - 2:05 pm
1:55 pm - 2:05 pm
2:05 pm - 2:35 pm
2:05 pm - 2:35 pm
Vicki Lyngstad, Manager, Store Systems and Operations, Designer Brands
Curtis Campbell, Senior Marketing Manager, Hughes
Mark Cardinale, Director, Retail Store Operations, The North Face
As retailers pivot quickly to accommodate the new store environment, how are they handling customer expectation around the experience? How are they educating their associates around new protocols and new engagement strategies? A diverse group of retailers will share their lessons learned as their stores have reopened and customers and associates start to interact again. In this interview-styled session, we’ll discuss:
2:35 pm - 2:55 pm
2:35 pm - 2:55 pm
Leslie Hand, VP, IDC Retail Insights
The new normal for retail customers, the workforce, and business operations will be radically different in coming years. However, retailers do not have years to adapt, and as a result, 35.4% are investing in technology to close DX gaps. Retailers with leading digital commerce and fulfillment capabilities outperformed peers from a year over year growth perspective, offering evidence of the value in investing in the right technologies, business processes, and people to serve the consumer.
The new normal requires continued investment in contactless and digital business, data to drive intelligent processes and workflow, and modernized IT. Join IDC for this event to hear more about:
2:55 pm - 3:20 pm
2:55 pm - 3:20 pm
Many retailers faced unprecedented shipping challenges as the pandemic forced store closures. Some revamped their store operations and quickly implemented omni-channel initiatives such as BOPIS, as others dealt with communication challenges with customers around the fulfillment and delivery of products. This in-depth chat reviews how to rethink your back-end operations to meet changing customer demand.
Review ideas for:
3:20 pm - 3:25 pm
3:20 pm - 3:25 pm
3:25 pm - 4:10 pm
3:25 pm - 4:10 pm
Potential topics:
4:10 pm - 4:10 pm
4:10 pm - 4:10 pm
12:30 pm - 12:35 pm
12:30 pm - 12:35 pm
12:35 pm - 12:45 pm
12:35 pm - 12:45 pm
12:45 pm - 1:30 pm
12:45 pm - 1:30 pm
Angela Gearhart, VP, Brand Experience, SleepNumber
Krista Bourne, SVP and President, Sales and Operations, Verizon Consumer Group, Verizon
The store of the future will be a reflection of the modern consumer’s growing dependence on technology and their desire for personalized experiences. But what exactly will that look like and how can you prepare yourself to succeed in this new retail climate? During this crystal ball session, our panelists will look into the future of retail and provide insights for:
1:30 pm - 1:50 pm
1:30 pm - 1:50 pm
Will Eadie, Digital Workplace Evangelist, Workjam CRO, Workjam
What made the difference between winning and losing in the last year? We analyzed what market leaders did to operate safely & successfully and how their actions have positioned them well for 2021. Sign up to learn
1:50 pm - 2:10 pm
1:50 pm - 2:10 pm
Jason Williams, VP, Athlete Technology, Dick's Sporting Goods
The pandemic forced many retailers to make rapid changes and pivots in an extraordinarily short amount of time. This session looks at the successful transformation and pivot of a leading retailer, and how they were able to adapt the in-store experience during challenging times such as these.
2:10 pm - 2:20 pm
2:10 pm - 2:20 pm
2:20 pm - 2:50 pm
2:20 pm - 2:50 pm
How can retailers continue to adapt and response to an ever changing retail landscape? Through transformation and innovation. This requires internal buy-in, organizational change, process revamps and much more. This group discussion delves into the possibilities in 2021, so you leave armed with tactics to innovate and keep your customers buying.
2:50 pm - 3:10 pm
2:50 pm - 3:10 pm
Alex Fisher, VP, Retail, North America, Afterpay
An omnichannel approach is more critical for retailers than ever, as consumers have become accustomed to the ease and flexibility of online shopping. Buy Now, Pay Later should be a part of this equation, and Afterpay is making it possible (and easy!) for retailers to integrate the service in-store - attracting a large cohort of young, engaged customers to their brick-and-mortar locations.
· Bringing online convenience to the in-store experience, and why flexible payment options matter
· How retailers can benefit from integrating Afterpay in-store
· Customer-centricity and the value that a cross-channel experience brings to the consumer
3:10 pm - 3:30 pm
3:10 pm - 3:30 pm
Lisa Erickson, Senior Director, CRM, Loyalty, Sleep Number Corporation
Customers see the brands that they interact with, wear, and post about as an extension of their own personal brand and identity. As such, companies that integrate, acknowledge, or work towards finding solutions for social issues that are relevant to their customer base will win major points and drive customer loyalty. This session will feature actionable takeaways for:
3:35 pm - 4:20 pm
3:35 pm - 4:20 pm
Let’s wrap up the conference meeting your retail peers! Each of our retailer roundtables has a specific topic to facilitate an in depth discussion. Chat it up with peers who can give you different perspectives on a ton of different challenge areas, and who share similar interests. This session is only open to retailers.
Potential topics:
1. Bolstering Customer Lifetime Value Through Loyalty Programs & Targeted Rewards
2. Using Your Store For More: Creating A Community Space For Shoppers
3. BOPIS and Curbside—What You Need To Know
4. Navigating Real Estate And Store Formats Post Covid
4:20 pm - 4:20 pm
4:20 pm - 4:20 pm
How Our Virtual Events Work
Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is Internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!