Featured Downloads

From Omnichannel Foundations to Customisations: Creating a Connected Customer Experience

In Q3 of 2018 WBR Insights surveyed 100 senior executives at major European retailers on behalf of Valitor. The research prioritised large multichannel retailers from the fashion, footwear, health and beauty, grocery, DIY and homeware, electronics, and luxury verticals. The report is focused on Directors and Heads of Operations, Retail, eCommerce and Omnichannel along with other senior decision-makers.

Know before you grow – Applying predictive analytics to your branch transformation strategy

Retail-bank customers are relying more and more on banking through digital means. Now more than ever, banks and credit unions must find ways to keep up by transforming their branch networks.If physical branches are going to survive, they need to provide the customer an exceptional experience: branches need to be convenient, well designed, offer the right level of services and be staffed appropriately.Join the experts from Pitney Bowes and Momentum to learn how to fine-tune your branch transformation strategy. This session will focus on the data and analytics needed to optimize your branch network and explore the importance of branch design to not only engage your customers, but to keep and retain valuable employees.

The Age of Assistance: How Machine Learning Makes Sense of Consumer Identity, Intent, and Context

Machine learning technology is helping world-leading travel and hospitality companies discover, sort, display, and recommend personalized content at every customer touchpoint. In this report, we measure the industry’s maturity in realizing machine-driven messaging and assistance, leveraging machine learning for marketing and media initiatives, and driving business value.

Adapting to the New Liquidity Landscape: A 2019 Report

In the face of a liquidity drought, equities traders are delving deeper into new technologies and alternative sources to keep their firms competitive. This everchanging landscape has seen a host of new regulations to keep up with. In Q4 of 2018, WBR Insights surveyed 100 Heads of Trading from across Europe to find out more about the challenges they face and the innovative solutions they bring to the table.